D Santosh Srinivas
Mechanical Engineer
Tiruchirappalii,Tamil Nadu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Copy Editors
Straive
Tiruchirappalli, Tamil Nadu
03.2022 - Current
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- Improving text flow.
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- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Service and Maintenance Engineer
Jupiter Roll Forming Private Limited
All over South India
02.2021 - 02.2022
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Organized and directed maintenance shutdowns and startups.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Investigated and corrected mechanical problems with machinery.
- Diagnosed and resolved machine operation variations and equipment problems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Adjusted machine settings to maximize performance and equipment longevity.
- Resolved customer complaints in prompt, polite and professional approach.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
- Monitored and optimized production processes to increase throughput and improve quality.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Reduced downtime and increased production capacity with strong maintenance plans.
- Created and implemented project plans for new or improved industrial processes.
- Led root cause analyses to identify and address problems in industrial production.
Senior Processing Officer
Computer Age Management Services Private Limited
Chennai, Tamil Nadu
04.2018 - 12.2020
- Reputation, honesty and integrity to perform their function.
- Appropriate AML skills and expertise.
- Knowledge of the applicable legal and regulatory framework and the implementation of policies, controls and procedures.
- Sufficient knowledge and understanding of the money laundering and terrorist financing risks associated with the business model.
- Relevant experience regarding identification, assessment and management of these risks.
- Sufficient time and seniority to perform their functions independently and autonomously.
- Development of a risk assessment framework.
- Development of policies and procedures.
- Onboarding customers, including high risk customers.
- Monitoring compliance.
- Reporting to the management body.
- Reporting suspicious transactions.
- Training and awareness.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
Business Support Executive
Computer Age Management Services Private Limited
Chennai, Tamil Nadu
2017 - 2018
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Delivered exceptional customer experiences and promoted strong relationships.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Provided expert support and troubleshooting via telephone and web chat services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Handling backend operations pertaining to reconciliation process in Mutual Fund domain.
Relationship Officer
DHFL Sales and Services Ltd.
Chennai, Tamil Nadu
07.2016 - 08.2017
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Maintained and built close relationships with customers through regular contact and visits.
- Worked with clients to address and respond to client and partnership management issues.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in industry events and trade shows to promote products and services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
Relationship Manager
HDFC Bank Limitd
Chennai, Tamil Nadu
05.2015 - 06.2016
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized financial software to prepare consolidated financial statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Conducted financial due diligence on potential investments and acquisitions.
Deputy Manager
Kotak Mahindra Old Mutual Life Insurance Ltd
Chennai, Tamil Nadu
01.2014 - 04.2015
- Manage channel partner business on daily basis by visiting points of sales within a defined territory and meeting all concerned personnel to generate targeted business.
- Build excellent relationship with all concerned personnel at point of sales and fulfil all sales and service related requirements at assigned Branches.
- Do personal and telephonic interactions with existing channel partner relationships for business mobilization and ensuring maximum conversion of loan borrowers Credit Life cover.
- Handle/ resolve queries from relationships efficiently on daily basis.
- Preparing/ collating weekly reports on the outcome of interactions with the relationships for submission to concerned personnel.
- Preparing reports/sharing of conversion results with NRMs/RRMs on fortnightly basis.
- Maintaining and executing permanent journey plan for effective client coverage.
- Managing branch audit and conducting preliminary training on products, process, and process documentation for branch personnel.
- Maintained, documented and presented progress reports to leaders.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Created reports and analyzed and interpreted data.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Education
MBA - General Management
SRM School of Management
Chennai, India 09.2012 - 05.2014
Bachelor of Engineering - Mechanical Engineering
Anna University Coimbatore
Coimbatore, India 08.2008 - 05.2011
Diploma - Mechanical Engineering
Venkateswara Polytechnic College
Pudukkottai, India 05.2005 - 04.2008
Xth - Science
Andhra Association English School
Jamshedpur, India 03.2004 - 03.2005
Skills
Installation
Additional Information
Sex: Male
Blood Group: A+
Marital Status: Single
Passport: Yes
Father's Name: D Damu Raju
Mother's Name: D Hema Raju
Timeline
Copy Editors
Straive
03.2022 - Current
Service and Maintenance Engineer
Jupiter Roll Forming Private Limited
02.2021 - 02.2022
Senior Processing Officer
Computer Age Management Services Private Limited
04.2018 - 12.2020
Business Support Executive
Computer Age Management Services Private Limited
2017 - 2018
Relationship Officer
DHFL Sales and Services Ltd.
07.2016 - 08.2017
Relationship Manager
HDFC Bank Limitd
05.2015 - 06.2016
Deputy Manager
Kotak Mahindra Old Mutual Life Insurance Ltd
01.2014 - 04.2015
MBA - General Management
SRM School of Management
09.2012 - 05.2014
Bachelor of Engineering - Mechanical Engineering
Anna University Coimbatore
08.2008 - 05.2011
Diploma - Mechanical Engineering
Venkateswara Polytechnic College
05.2005 - 04.2008
Xth - Science
Andhra Association English School
03.2004 - 03.2005
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