NAYEEMULLAH KHAN
CHENNAI
Summary
Retail Assistant with over 1 year and 3 months of experience in the CMT sector, specializing in enhancing customer experience, identifying market needs, and providing effective solutions. A consistent performer with a proven track record of achieving goals, complemented by strong relationship-building and communication skills.
I joined Freshworks in September 2019, where I honed my skills in sales, lead generation, account management, contact management, Leads Enrichment, Lead Routing & Enrichment, Project Management, CRM Operations, CRM Data Management, Lead Scoring, and Reports & Dashboards.
Marketing professional prepared for this role with proven track record in streamlining marketing operations and boosting campaign effectiveness. Known for collaborative approach and adaptability to meet changing business demands. Proficient in marketing automation tools, data analysis, and project management, while consistently delivering results.
Overview
6
6
years of professional experience
Work History
Marketing Operations – Specialist
Freshworks Technologies Private Limited
09.2019 - Current
- Lead Routing & Enrichment: Implementing and maintenance of efficient lead routing systems to ensure timely follow-up and maximizing conversion
- Enhancing lead quality through targeted enrichment strategies
- Lead Scoring: Collaborated with the Data science team to build lead scoring models to prioritize high-value prospects and drive sales effectiveness
- Enablement: Equipping sales and marketing teams with the CRM to drive process excellence
- CRM Data Management: Ensuring data integrity and cleanliness in CRM systems to enable accurate reporting and informed decision-making
- Lifecycle Stage Management: Strategically managing customer lifecycle stages to nurture leads effectively and enhance customer retention
- Reports & Dashboards: Work with BI team to build comprehensive reports and monitor Lead delivery, enrichment, engagement, pipeline and attribution dashboards for timely insights
- CRM Operations: Responsible for upholding and maintaining Sales Admin Policies and moderate Lead operational activities, ensuring sales ROEs and data hygiene in the CRM
- Project Management: Leading in-house and cross-functional initiatives & projects with RevOps, IT Business Applications, CRM Operations, BI, Data Analytics from conception to execution with a focus on timely delivery, process automation and enhancement
- Proficient in SQL for data analysis and reporting, enabling informed decision-making and improved customer insights
- Tools Used: Openprise, Leadspace, D&B, Powerbi, Freshsales CRM, ZoomInfo, Zerobounce, Excel, Data Bricks, Snowflake
RETAIL Assistant / Pricing Analyst – Retail Operation
Amazon India Private Limited
03.2019 - 09.2019
- Monitored competitors’ pricing activity and market trends to ascertain the best price for the company’s products that would improve the company’s revenue and enhance the customer experience
- Working with cross functional teams As I have supported the team Private Label for 3 months as they require the support
- Allocating work to team, generating data; monitoring and preparing reports for senior management, providing insights for stakeholders
- I have taken the ownership of support tickets and resolution time commitments
- I will always be flexible working in other teams when they ask for the support
- Recognized as 'Star of the Month' three times during my tenure at Amazon, highlighting my commitment to excellence and contributions to team success
- This accolade is part of the Amazon Stars program, which honors employees who go above and beyond in their roles and positively impact their communities
Education
BSc - Visual Communication
SRM UNIVERSITY
01.2016
XII -
SBOA MATRICULATION HIGHER SECONDARY SCHOOL
01.2012
X -
SBOA MATRICULATION HIGHER SECONDARY SCHOOL
01.2010
Skills
- Process Improvement
- Analytical Skills
- Team Leadership
- Collaboration
- Adaptability
- Supportiveness
- Ownership
- Trends analysis
Languages
English
Hindi
Tamil
Urdu
Telugu
Disclaimer
I hereby declare that all the information furnished in this resume are true to the best of my knowledge.
Personal Information
- Date of Birth: 01/05/93
- Nationality: Indian
Timeline
Marketing Operations – Specialist
Freshworks Technologies Private Limited
09.2019 - Current
RETAIL Assistant / Pricing Analyst – Retail Operation
Amazon India Private Limited
03.2019 - 09.2019
XII -
SBOA MATRICULATION HIGHER SECONDARY SCHOOL
X -
SBOA MATRICULATION HIGHER SECONDARY SCHOOL
BSc - Visual Communication
SRM UNIVERSITY
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