DUBA WILLIAM
Visakhapatnam
Summary
- Goal-oriented professional with experience in settings. Forward-thinking when reviewing project requirements to determine precise solutions. Composed professional when working under tight schedules and limited budgets to achieve innovative designs meeting and exceeding objectives.
- Innovative engineer with background in diverse engineering projects, including design optimization and process improvement. Strong analytical skills, adept at problem-solving and implementing efficient solutions to enhance productivity. Proven ability to lead teams towards achieving project goals within deadlines, significantly improving operational efficiency and reducing costs.
- Sharp and talented Development Engineer with several years of product development history. Expert-level knowledge of product prototyping. Experienced in conducting research to identify target markets and trends.
- Innovative Development Engineer with background in developing and improving products for tech-based companies. Strengths include deep understanding of engineering principles, strong problem-solving abilities, and proficiency in CAD software. Experience includes leading product development projects, enhancing existing designs for efficiency, and working collaboratively with cross-functional teams to drive innovation. Previous work has resulted in improved product performance and increased customer satisfaction.
- Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SECURITY SYSTEMS AND DEVELOPMENT ENGINEER
INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM)
BANGLORE
03.2018 - 06.2022
- Conducted penetration tests to uncover security system weaknesses.
- Provided technical support related to security product installation and use.
- Tested new products and solutions prior to deployment in production environment.
- Assisted in the development of disaster recovery plans for mission critical systems.
- Ensured compliance with regulatory requirements such as HIPAA and PCI DSS.
- Developed scripts using programming languages like Python or PowerShell to automate various tasks related to system administration.
- Reviewed firewall logs, intrusion detection system alerts, and other security events to identify suspicious activity.
- Provided technical support for investigations into cybercrime activities or data breaches.
- Conducted regular reviews of user accounts and privileges to ensure compliance with organizational security policies.
- Deployed new firewalls or upgraded existing ones according to customer requirements.
- Implemented multi-factor authentication solutions for remote access users.
- Developed processes for incident response, including documentation of incidents and resolution steps.
- Evaluated software patches for compatibility with existing systems before deploying them.
- Managed server hardening projects ensuring all servers are hardened according to industry standards.
- Maintained documentation of security and disaster recovery policies and procedures.
- Monitored systems for indications of threats, security breaches or intrusions.
- Maintained up-to-date knowledge of threats and vulnerabilities in the information security landscape.
- Resolved complex technical issues relating to network security architecture design or implementation.
- Performed system maintenance by handling security verifications of systems and processes.
- Performed vulnerability scans using approved tools such as Nessus, Nmap, QualysGuard.
- Contributed to task list for maintaining network security across workstations, servers and peripherals.
- Safeguarded data through installation of firewalls and data encryption programs.
- Investigated information security breaches to identify vulnerabilities and evaluate damage.
- Investigated suspicious activities by analyzing packet captures from the network traffic using Wireshark or other analysis tools.
- Evaluated performance indicators to assess security control quality.
- Directed vulnerability assessments or analysis of information security systems.
- Implemented software tools to assist in threat detection, prevention and analysis.
- Directed risk assessment operations and system test execution.
- Configured and maintained network security systems to ensure secure access to all authorized personnel.
- Implemented security policies, procedures, and best practices in accordance with industry standards.
- Monitored system performance and identified potential risks and vulnerabilities.
- Planned, engineered, and supported data center technology to provide protected and safe data storage.
- Created technical reports on security related topics such as patch management status reports.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Created engineering drawings, specifications, and bills of materials for new products.
TECHNICAL SUPPORT ADMIN
AVEVA Group Limited
CAMBRIDGE
08.2015 - 01.2017
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Conducted remote diagnostics to identify and solve technical problems.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Configured user settings in accordance with company guidelines.
- Maintained up-to-date case documentation for future reference.
- Stayed abreast of latest software developments to enhance job knowledge.
- Evaluated software or hardware to recommend improvements or upgrades.
- Identified potential areas of improvement within existing processes that could enhance customer experience.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Developed and maintained strong relations with customers to meet quality expectations.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Provided technical support to customers over the phone and via email.
- Participated in after-hours on-call rotation for critical support needs.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Performed system upgrades when necessary in order to maintain compatibility with latest software versions.
- Analyzed usage statistics in order to identify any recurring problems that may require further investigation.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Provided training sessions for new employees on the use of technical support equipment and procedures.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Created detailed reports of customer interactions for future reference and analysis.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Coordinated with other departments within the organization in order to resolve complex issues quickly.
- Tested system performance after installation or configuration changes were made.
- Conducted workflow analysis, space design or cost comparison analysis.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Maintained an organized database of all customer information including contact details and issue history.
- Conducted research into emerging technologies in order to stay informed about industry advancements.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Evaluated current technology trends in order to recommend suitable solutions for customers' needs.
- Installed and configured hardware components such as printers, scanners, modems, routers, and other peripheral devices.
- Developed a thorough understanding of customer needs in order to provide effective problem resolution services.
NETWORK, AND CYBERSECURITY MANAGER
CISCO
MANCHESTER
09.2013 - 07.2015
- Collaborated with internal stakeholders such as developers, IT staff, and legal team members to ensure compliance with applicable laws and regulations.
- Created policies and procedures for protecting information systems from unauthorized access, modification, or destruction.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Created centralized management capability by integrating warehouse management software applications.
- Managed teams responsible for implementing new technologies that enhance overall cybersecurity posture.
- Installed and configured firewalls, antivirus software, and other security solutions.
- Controlled operational IT budget and expenditures within department parameters.
- Updated network systems to support confidential company operations and eliminate hacking.
- Investigated incidents of potential data breaches or other security violations.
- Provided technical support for cybersecurity initiatives including penetration testing, vulnerability scanning, incident response plans.
- Scheduled regular reviews of employee access privileges to prevent unauthorized access to sensitive data.
- Maintained up-to-date knowledge of emerging trends in the field of cybersecurity as well as best practices for defending against cyberattacks.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Performed regular system audits to identify vulnerabilities and weaknesses in the network architecture.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Analyzed existing system architectures for potential weak points that could be exploited by hackers.
- Partnered with legal staff, professional's office and other law enforcement agencies to optimize favorable outcomes.
- Successfully processed hundreds of cyber tips, receiving information, and initiating investigation for speedy resolution.
- Conducted risk assessments and identified potential threats to the organization's IT infrastructure.
- Maintained knowledge of advances in information technology systems and applications.
- Monitored network activity to detect any suspicious activities or attempts at malicious attacks.
- Met with users, vendors and technicians to determine computing requirements.
- Implemented encryption protocols across various networks used within the organization.
- Assisted with developing disaster recovery plans in case of a security breach.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
FORECAST EVALUATOR ENTRY EXE
AMEDEUS
MANCHESTER
11.2011 - 10.2012
- Implemented automated processes for updating prices in the company's ERP system as needed based on changing market dynamics.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Collaborated with marketing teams to create promotional campaigns that drove revenue growth through targeted pricing strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in developing marketing campaigns to promote upcoming events.
- Managed inventory control systems related to tickets and merchandise sales at events.
- Compiled pricing, holds and presale breakdown grids and oversaw event inventory while working in conjunction with local box office staff.
- Worked with marketing and public relations teams to increase awareness of different festival ticketing offerings and devised new promotional approaches for coming events.
- Investigated discrepancies between actual revenue collected versus expected revenue projections from pre-event budget estimates .
- Analyzed financial activities of department to share budgetary input with managers.
- Recruited and trained supervisory staff members and equipped supervisors to train, mentor and lead customer-facing ticket teams.
- Coordinated with external partners such as promoters, sponsors, and media outlets to maximize event attendance and revenue generation opportunities.
- Executed post-event reconciliation activities for accounting purposes including verifying cash collections against reported revenues from box office and ticketing systems .
Education
MBA - Accounting And Finance
NEWNHAM UNIVERSITY
CAMBRIDGE09-2016
Master of Science - ENGLISH LITERATURE & PSYCHOLOGY
HEARTFORD UNIVERSITY
MANCHESTER09-2014
Bachelor of Science - COMPUTER SCIENCE AND TELE COMMUNICATIONS
AMIETE
NEW DELHI - INDIA04-2012
High School Diploma -
SRI CHAITANYA JN COLLEGE
VIZAG - INDIA04-2008
Secondary School - General
KOTAK SALESIAN SCHOOL
VIZAG - INDIA04-2005
Skills
- Digital signal processing
- Software testing
- Performance optimization
- Continuous integration
- Cybersecurity
- Embedded systems
- System design
- Power systems
- Network engineering
- Web development
- API development
- Software development
- Version control
- Simulation modeling
- Inventory management
- Financial management
- Escalation management
- Public relations
- Debugging
- Firewall installation
- Hardware troubleshooting
- Project management
- Interpersonal communication
- Issue escalation
- Computer coding
Affiliations
- As I have a proven track record of achieving targets working on different verticals of businesses. Also accountable for their expenditure and new developments in their ideas for the upcoming year.
Accounting and Financial Management
• Developed and maintained accounting records for up to fifty bank accounts. Formulated monthly and year-end financial statements and generated various payroll
records, including federal and state payroll reports, annual tax reports, W-2 and 1099 forms, etc.
• Tested accuracy of account balances and prepared supporting documentation for submission during a comprehensive three-year audit of financial operations.
Formulated intricate pro-forma budgets.
Calculated and implemented depreciation/amortization schedules.
Information Systems Analysis and Problem Solving
•Converted manual to computerized accounting systems for two organizations.
Analyzed and successfully reprogrammed software to meet customer requirements.
Researched and corrected problems to assure effective operation of newly computerized systems.
Accomplishments
- Student Intern, Financial Accounting Development Program, Mutual of Omaha, Omaha, NE (Summer 2011) Accounting Coordinator, Nebraska Special Olympics, Omaha, NE (2010-2011) Bookkeeper, SMC, Inc., Omaha, NE (2011-2012) Bookkeeper, First United Methodist Church, Altus, OK (2013-2014) PROFESSIONAL AFFILIATION Member,
- IMA, Bellevue University Student Chapter SWA, Oxford University Student Welfare West Telemarketing, Omaha, NE (2011 to 2012) ➤ Customer Service Supervisor (2012 to 2014) o Supervise operations and staff in a 20-person inbound telemarketing unit, including hiring, training and evaluating employees, preparing and administering annual budgets, developing business plans, etc. o Assess level of customer satisfaction and resolve sensitive and complex issues raised by customers; provide additional training and take other action as required to maintain a high level of customer satisfaction.
- Utilized TQM principles to implement several internal process
improvements that have resulted in hundreds of time-saving hours
annually.
Promoted into management position after only six months as a Systems Analyst.
Programmer/Analyst, Bishop Clarkson Hospital, Omaha NE (2013-2014) Provided systems support and enhancements to user areas throughout the hospital.
➤ Day Rehabilitation Specialist, Greater NE Goodwill Industries, Grand Island, NE (June 2014 - Jan 2015) - Student Intern, Financial Accounting Development Program, Mutual of Omaha, Omaha, NE
(Summer 2014)
Accounting Coordinator, Nebraska Special Olympics, Omaha, NE (2013-2014)
Bookkeeper, SMC, Inc., Omaha, NE (2014-2015)
Bookkeeper, First United Methodist Church, Altus, OK (2015-2016)
PROFESSIONAL AFFILIATION
Member, IMA, Bellevue University Student Chapter SWA, Oxford University Student Welfare
West Telemarketing, Omaha, NE (2015 to 2016)
➤ Customer Service Supervisor (2015 to 2016) - Supervise operations and staff in a 20-person inbound telemarketing unit, including hiring, training and evaluating employees, preparing and administering annual budgets, developing business plans, etc.
- Assess level of customer satisfaction and resolve sensitive and complex issues raised by customers; provide additional training and take other action as required to maintain a high level of customer satisfaction.
Certification
- CompTIA A+
- Cisco Certified Network Associate (CCNA)
- CompTIA Security+
- Microsoft Fundamentals
- CompTIA IT Fundamentals (ITF+)
- CompTIA Network+
- CompTIA Cloud+
- CompTIA CloudNetX
- CompTIA Linux+
- CompTIA Server+
- CompTIA CySA+
- CompTIA Pentest+
- CompTIA Cloud Essentials+
- CompTIA SecurityX
(Formerly CASP+)
Languages
English
First Language
Spanish
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Telugu
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Timeline
SECURITY SYSTEMS AND DEVELOPMENT ENGINEER
INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM)
03.2018 - 06.2022
TECHNICAL SUPPORT ADMIN
AVEVA Group Limited
08.2015 - 01.2017
NETWORK, AND CYBERSECURITY MANAGER
CISCO
09.2013 - 07.2015
FORECAST EVALUATOR ENTRY EXE
AMEDEUS
11.2011 - 10.2012
MBA - Accounting And Finance
NEWNHAM UNIVERSITY
Master of Science - ENGLISH LITERATURE & PSYCHOLOGY
HEARTFORD UNIVERSITY
Bachelor of Science - COMPUTER SCIENCE AND TELE COMMUNICATIONS
AMIETE
High School Diploma -
SRI CHAITANYA JN COLLEGE
Secondary School - General
KOTAK SALESIAN SCHOOL
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