Dubbala Narayana Naidu
Hyderabad
Summary
Dynamic Associate Program Manager at NxtWave Disruptive Technologies, adept at automating workflows and enhancing student support. Proven track record in mentorship and leadership, resolving over 20,000 queries while fostering a motivated TA community. Skilled in query management with Freshdesk, combining technical proficiency with exceptional communication to drive learner satisfaction.
Overview
5
5
years of professional experience
Work History
Associate Program Manager
NxtWave Disruptive Technologies
Hyderabad
04.2022 - Current
- Resolved over 20,000 student queries, contributing to seamless user support and learner satisfaction.
- Built AI prompts and automated workflows to streamline query handling and reduce manual workload.
- Curated and managed Pinned Discussions to guide student learning and reduce repetitive doubts.
- Oversaw Teaching Assistant (TA) Community:Organized TA Streak Challenges to improve motivation and productivity.
Provided real-time support and mentorship to TAs for effective query resolution.
- Utilized platforms like Freshdesk and WATI to manage ticketing and real-time messaging.
- Recently started conducting R1 interviews, participating in the Hiring Process to bring new talent into the team.
Finance & Admin Executive
iB Hubs
Hyderabad
01.2020 - 04.2021
- Managed travel bookings and administrative tasks across the organization.
- Handled accounting tasks, including expense tracking, reimbursements, and reporting.
- Contributed to the smooth functioning of the finance team during COVID disruptions.
Education
BBA - Business Administration And Management
Amrita Vishwa Vidyapeetham – Amrita Ahead Online
Coimbattore03-2025
Senior Secondary Education -
National Institute of Open Schooling
Open Schooling05-2019
Skills
- Student Mentorship & Guidance
- Automation (Prompt Engineering)
- Query Management (Freshdesk, WATI)
- HTML, CSS (Basic Web Development)
- Communication & Leadership
- Time Management & Prioritizatio
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Affiliations
- Mindfulness & Journaling
- Traveling
- Cooking
- Reading
- Craft Work
Timeline
Associate Program Manager
NxtWave Disruptive Technologies
04.2022 - Current
Finance & Admin Executive
iB Hubs
01.2020 - 04.2021
BBA - Business Administration And Management
Amrita Vishwa Vidyapeetham – Amrita Ahead Online
Senior Secondary Education -
National Institute of Open Schooling
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