Amit Dubey
Noida
Summary
Delivery, Services & Transformation Leader with 17+ years of experience driving large-scale enterprise programs across telecom, IoT and private networks. Proven record leading multi-region teams, governing complex initiatives, and building trusted executive relationships. Strong expertise in service excellence, customer success, operational governance and people leadership across global enterprise accounts including Verizon, AT&T, Nucor, BHP and Toyota.
Overview
18
18
years of professional experience
Work History
Customer Project Delivery Manager -
NOKIA SOLUTIONS AND NETWORKS
NOIDA
01.2015 - Current
- Lead global service delivery for large enterprise customers including Verizon, Nucor, AT&T, BHP, TRAPAC and Verizon Labs, owning overall delivery health, customer satisfaction and long-term relationship management.
- Drive multi-region programs across India, Europe and North America, aligning engineering, operations and partner teams to ensure smooth execution and rapid issue resolution.
- Serve as the primary point of leadership for customers during complex transitions, service onboarding and major escalations, restoring stability and strengthening client trust.
- Introduced structured governance, risk controls and review mechanisms that significantly improved service performance, compliance scores and operational predictability.
- Built and scaled high-performing delivery teams through focused hiring, coaching, performance management and capability development.
- Work closely with sales, product and partner organizations to align delivery priorities with customer objectives and future roadmaps.
- Improved customer experience and delivery efficiency through continuous process improvements, root-cause analysis and preventive controls.
- Manage key vendors and partners, overseeing onboarding, performance expectations and cost discipline across programs.
Customer Services Engineer -
MAVENIR INDIA
05.2012 - 07.2014
- Led multi-solution delivery teams supporting customized telecom solutions.
- Owned KPI governance, performance reporting, and operational dashboards.
- Drove cost management, resource planning and service quality improvements.
Senior Analyst -
HCL TECHNOLOGIES LTD.
05.2010 - 05.2012
- Delivered large-scale telecom deployments including SMSC, HLR & VAS platforms.
- Supported managed services operations for AIRCEL & AIRTEL.
Technical Support Engineer -
vCustomer International
06.2008 - 12.2009
- Delivered enterprise technical support for Cisco (Linksys) products.
Education
B. Tech. - Electronics & Communications
Uttar Pradesh Technical University
LucknowSkills
Enterprise Delivery & Transformation
Customer Onboarding & Growth
Professional Services & Enterprise Advisory
Executive & Client Leadership
Program & Portfolio Oversight
Change, Risk & Service Governance
Process Excellence & Quality Improvement
Escalation & Crisis Management
Financial Governance & Cost Optimization
Vendor & Partner Ecosystem Management
Personal Information
- Date of Birth: 07/01/87
- Nationality: Indian
Languages
- English
- Hindi
Current Company
Nokia Solutions & Networks India Pvt Ltd.
Timeline
Customer Project Delivery Manager -
NOKIA SOLUTIONS AND NETWORKS
01.2015 - Current
Customer Services Engineer -
MAVENIR INDIA
05.2012 - 07.2014
Senior Analyst -
HCL TECHNOLOGIES LTD.
05.2010 - 05.2012
Technical Support Engineer -
vCustomer International
06.2008 - 12.2009
B. Tech. - Electronics & Communications
Uttar Pradesh Technical University