Hi, I’m
Duddu Shanmukha Naidu
Business Analyst
Hyderbad
Summary
Experienced Business Analyst with 1+ year track record in product development, project management, service improvement, creating and implementing capabilities and statistical analysis. Seeking to leverage skills and experience in Business Analytics role.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
Uber, India Pvt ltdHyderabad
Business Analyst - II
05.2021 - Current
Job overview
- Worked on newly launched Uber products such as Uber Rent, UberX share, Uber Reservations, Uber X-priority, Uber Park etc.,
- Being a POC for Uber Rent and UberX share, took complete responsibility in service improvements, creating and improving capabilities, data analytics, product standardization and keeping track of plans, quality and timelines for such activities
- Collaborated with cross-functional and regional teams to implement standard methodologies, new process, escalation support etc.,
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Deployed predictive analytics models to forecast future trends.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated standard and custom reports to provide insights into business performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Generated business intelligence reports to inform strategic decision-making.
Amazon Development Centre India Pvt LtdHyderabad
Machine Learning Data Associate
08.2020 - 05.2021
Job overview
- Analyzes the customer driven data and sends the necessary information through auditing files and works towards improving the quality of AI-based alexa conventions on specific devices.
- Coordinates and balances tasks as per the current demand, performed basic quality checks and identified root causes for failures.
- Identified the process knowledge gap and shared best practices with the team.
- Contributed ideas for improving compliance which had a good impact on the team's performance.
Uber India Pvt Ltdhyderabad
Service Quality Risk and Compliance Specialist II
09.2019 - 06.2020
Job overview
- Monitors Uber’s risk platform capabilities and develops new strategies to keep the fraudsters off Uber by identifying patterns using data analysis and visualization.
- Work towards reducing potential revenue losses by reporting within service level agreements.
- Deal with payment related issues, transaction and arrears escalations.
- Identified different types of email fraud patterns in 1287 Driver partner accounts which could have prevented the pressure of $1598 on our line of business.
- Documented and reported different malware inductions, phishing attacks, and GPS spoofing.
Amazon Development Centre India Pvt LtdHyderabad
Tron Associate
11.2018 - 09.2019
Job overview
- Identifying fraudulent activity like missing products during product transits in between fulfillment centres, delivery stations and warehouses
- Researching root cause nodes of fraud through verifying complete transit maps, In and out data at every location, received and delivered package data of delivery partners
- Providing reports to the counterpart compliance team in fulfillment centres and other nodes to undertake correction and preventing measures
- Initiated several compliance deep dives to identify new fraud patterns by researching entire data starting from product packing to returned pack.
Education
Sri Sivani College Of Engineering, Srikakulam
Bachelor of Technology from MECHANICAL ENGINEERING
07.2013 - 07.2017
University Overview
GPA: 64.50
Skills
SQL, Google Suite, MS Office, Dashboards, Data Analytics and Visualization
undefinedAccomplishments
- Successfully Initiated and graduated Uber Rent product in US&Canada.
- Successfully initiated and improved UberX share product in US&Canada.
Timeline
Business Analyst - II
Uber, India Pvt ltd
05.2021 - Current
Machine Learning Data Associate
Amazon Development Centre India Pvt Ltd
08.2020 - 05.2021
Service Quality Risk and Compliance Specialist II
Uber India Pvt Ltd
09.2019 - 06.2020
Tron Associate
Amazon Development Centre India Pvt Ltd
11.2018 - 09.2019
Sri Sivani College Of Engineering, Srikakulam
Bachelor of Technology from MECHANICAL ENGINEERING
07.2013 - 07.2017
Similar Profiles
Maria Flourina AnthonyMaria Flourina Anthony
Senior Quality Analyst at Uber India Systems Pvt LtdSenior Quality Analyst at Uber India Systems Pvt Ltd
Pearl RachelPearl Rachel
Safety Investigation Specialist III at Uber India Pvt LtdSafety Investigation Specialist III at Uber India Pvt Ltd
Priyanka MahendraPriyanka Mahendra
Safety Investigation Specialist III ( Claims ) at Uber India Pvt LTDSafety Investigation Specialist III ( Claims ) at Uber India Pvt LTD
Chekuri Durga Venkata SubbarajuChekuri Durga Venkata Subbaraju
Software Engineer at FastPixSoftware Engineer at FastPix
Suri NawalSuri Nawal
Customer Service Representative at Kia MotorsCustomer Service Representative at Kia Motors