DUKKA ESWARI BHAVANI
Visakhapatnam
Summary
Driven and resourceful administrative professional with nearly three years of experience supporting executive operations. Proven track record of managing high-volume workloads in dynamic environments, while delivering exceptional customer service and administrative support. Adept at maintaining professionalism and organization under pressure.
Overview
3
3
years of professional experience
Work History
Executive Associate
Infinite Computer Solutions
Visakhapatnam
04.2024 - Current
- Maintained professional and technical knowledge through continuous learning.
- Contributed to a positive brand image through excellent customer service.
- Answered a high volume of phone calls and email inquiries.
- Developed strategies to improve customer satisfaction.
- Monitored customer concerns and escalated them to management.
Customer Service Representative
Concentrix Daksh Private Ltd
Visakhapatnam
06.2022 - 03.2024
- Resolved complaints empathetically, improving loyalty and retention.
- Managed high-stress situations and resolved disputes.
- Enhanced satisfaction with accurate information and prompt response.
- Responded to inquiries about products, services, and company policies.
Education
MBA - Human Resources Management
Andhra University
Visakhapatnam, India01.2023
Bachelor of Science - MSCS
Aditya Degree College
Visakhapatnam, India01.2020
Intermediate - MPC
Narayana Junior College
Visakhapatnam, India01.2017
Secondary School -
Andhra University EM School
Visakhapatnam, India01.2015
Skills
- Google Workspace
- Microsoft Office Suite
- Data entry and management
- Troubleshooting skills
- Time management
Hobbies and Interests
- Exploring new places
- Music
- Photography
Personal Information
- Date of birth: 07-04-2000
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
Hindi
First Language
Telugu
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Executive Associate
Infinite Computer Solutions
04.2024 - Current
Customer Service Representative
Concentrix Daksh Private Ltd
06.2022 - 03.2024
MBA - Human Resources Management
Andhra University
Bachelor of Science - MSCS
Aditya Degree College
Intermediate - MPC
Narayana Junior College
Secondary School -
Andhra University EM School
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