SRAVAN KUMAR THUMBALAM
BANKING
Kurnool
Summary
A result-oriented Banking professional with 2 years of experience, targeting roles in Operations with an organization of high repute, offering a challenging work profile in Banking.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Cash Management Service Teller
DCB Bank
Kurnool, India
05.2023 - Current
- Monitoring day to day transaction and customer request updating on KYC and other elements
- Resolving complaints and issues effectively and in timely manner.
- Primarily, improving business relationships with both clients and firms partnered with their employing company.
- Proficiency in monitoring various banking operations and maintaining long-term customer relationships through provision of high quality service.
- Strong communication & interpersonal skills with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner.
- Maintaining deep knowledge of company products and services.
- Building and maintaining strong relationships with prospective and existing clients.
- Identifying client’s needs and requirements and proposing suitable solutions.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Assistant Manager 1
ICICI Bank
Hyderabad, India
08.2021 - 06.2022
- Used to Handle NRI Demat Account opening process.
- Processed BSDA Accounts based on eligibility.
- Processed Addition of Nominees to Demat accounts
- Processed Service request for mobile number updating,address updating,Name changing.
Education
MBA -
Rayalaseema University
Kurnool, India 04.2001 -
Bachelor of Science - Statistics
ST Josephs Degree College
Kurnool, India 04.2001 -
High School Diploma -
Sri Chaitanya Jr College
Kurnool, India 04.2001 -
Sri Srija Em High School.
Kurnool, India03.2013
Skills
Cash Handling
New Account Setup
Quality Control
Customer Relationship Building
Financial software
Workload Management
Business Development
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Certification
Certified in Insurance Regulatory and Development Authority of India(IRDA).
Timeline
Certified in Insurance Regulatory and Development Authority of India(IRDA).
11-2023
Cash Management Service Teller
DCB Bank
05.2023 - Current
Certified in Gold Valuation
05-2023
Assistant Manager 1
ICICI Bank
08.2021 - 06.2022
MBA -
Rayalaseema University
04.2001 -
Bachelor of Science - Statistics
ST Josephs Degree College
04.2001 -
High School Diploma -
Sri Chaitanya Jr College
04.2001 -
Sri Srija Em High School.