DULCIE SAHDEV
GM Client Servicing MICE
Gurgaon
Summary
PORFESSIONAL SUMMARY Multi-talented consistently rewarded for success in planning and operational improvements. Outstanding performer within industry. Success in leadership, operational excellence and organizational development with keen understanding of elements of travel business. Dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
17
17
years of professional experience
Work History
General Manager
EBIX CASH & TRAVELS
01.2019 - Current
- Responsibilities
- Coordinating with Sales team and sharing proposal as per client need
- Preparing Proposal & Cost Sheet
- Coordinating with Hotel & DMC for rates and inclusions
- Coordinating with Corporate end to end
- Single point of contact post lead is generated
- Preparing best itinerary depending upon client needs
- Coordination with Client on day to day basis for a smooth operation
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Resolved problems, improved operations and provided exceptional client support
- Drove operational improvements which resulted in savings and improved profit margins
- Led team in delivery of each MICE project, resulting in successful events and incentive program
- Worked closely with corporate to understand needs and provide service
- Developed team communications and information for proper execution
- Handled calls within timeframe address customer inquiries and concerns
- Increased customer satisfaction by resolving
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Manager Corporate Relationship
Pearl International Tours & Travels Ltd
09.2009 - 12.2018
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Trained and guided team members to maintain high productivity and performance metrics
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
- Increased operational efficiency by developing improved filing systems for confidential client records and reports
- Prepared quotes for new products and services and composed budgets
- Established and maintained positive work environment to enhance retention and productivity
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments
- Organized events for corporate and business trips, including booking transportation and coordinating schedules for conferences and meetings
- Arranged travel accommodations for groups, couples, and executive clients
- Booked travel tickets, including air, rail, hotel, car and alternate ground transportation
- Organized details for corporate and business trips including transportation, schedules for conferences and other meetings
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Responded to clients questions, issues, and complaints and found appropriate solutions when needed
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, and business executives
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Designed event specifications to meet organizational needs and objectives
- Reviewed event bills and collected payment from clients
- Produced meeting materials, including name badges, binders and signage
- Prepared and maintained attendance records for events for future client solicitation and marketing
- Planned and executed major aspects of meeting management, including selecting sites, developing marketing materials, building registration processes and databases, and providing on-site management for assigned meetings
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
- Generated leads per special events, resulting in new revenues
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
- Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up
- Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
- Attended industry events to promote services and build relationships with prospective vendors
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
- Generated new business and referral clients in partnership with financial advisors and branch team.
Billing Manager
UROLOGICAL RESERCH INSTITUTE
12.2005 - 08.2009
- R.G.Stone Urological Research Institute is the first Super Specialty Urology Institute to introduce Lithotripsy i.e
- Kidney Stone Removal Without Surgery technology in India
- They are into Lithotripsy, Endourology, Laser And Minimal Access Surgery
- Working as Billing Incharge My broad work area comprises of the following objectives:
- To Respond the queries of patients and their attendants
- To ensure that the facilities offered to the patients is up to their satisfactory level
- To prepare the bills of the patients from different Govt./Private Companies, and of the patients covered under insurance scheme
- To prepare a Medical/Fitness/Emergency certificate for the Discharged Patient’s
- Total dealing with Insurance / TPA for the benefit of the patient
- One-year and Six month experience in (TRI- DENT &CARRIER) as Voice & ascent Trainer for call center agent training course
- Joined as a Voice & ascent Trainer to train the students for call center .
Education
MBA -
Sikkim Manipal University
BA - undefined
Delhi University
12th - undefined
C.B.S.E
10th - undefined
C.B.S.E. Board
Diploma - Tours & Travels
IITC
Skills
Operationsundefined
Additional Information
- DATE PLACE: , NEW DELHI (Dulcie Sahdev)
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Affiliations
- Professional Convention Management Association
Timeline
General Manager
EBIX CASH & TRAVELS
01.2019 - Current
Manager Corporate Relationship
Pearl International Tours & Travels Ltd
09.2009 - 12.2018
Billing Manager
UROLOGICAL RESERCH INSTITUTE
12.2005 - 08.2009
MBA -
Sikkim Manipal University
BA - undefined
Delhi University
12th - undefined
C.B.S.E
10th - undefined
C.B.S.E. Board
Diploma - Tours & Travels
IITC
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