To engage myself in to a work which will help me for the best utilization of my knowledge so as to gain a dynamic and challenging role in my area that will offer me the opportunity for further improvement of my knowledge, skills and abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ICRE Digital
Industrial and Farm Equipment
Guwahati
2022.08 - 2023.08
Answered customers' questions and addressed problems and complaints in person and via phone.
Listened to customer needs to identify and recommend best products and services.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Sales Associate
Rattnanjalee Jewel India Pvt. Ltd.
Guwahati
2018.10 - 2022.07
Helped customers find specific products, answered questions and offered product advice.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide store, products and services information.
Provide Gold Investment Plans to customer, Stock Audit and Gold valuer.
Computer Operator
Fortune Finance Pvt Ltd
Guwahati
2017.07 - 2018.06
Input data from multiple sources and output data to various forms of physical media.
Customer Query Handling and Objective Handled over the phone,
Customer Relationship Management
Education
Bachelor of Arts - Assamese
Dudhnoi College
Dudhnoi
2016-05
Skills
Product Sales
Customer Needs Assessment
Exceptional customer service
Multi-tasking strength
Product and service sales
Problem-Solving
Customer Service
Positive and professional
Languages
Assamese
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Bengali
Intermediate (B1)
B1
Certification
MS-Office
Diploma in Computer Applications
WPM 30
Affiliations
Ready to take responsibility
Hardworking, Passionate and Dedicated
Active Listening, Customer Service, Self-motivated
Timeline
ICRE Digital
Industrial and Farm Equipment
2022.08 - 2023.08
Sales Associate
Rattnanjalee Jewel India Pvt. Ltd.
2018.10 - 2022.07
Computer Operator
Fortune Finance Pvt Ltd
2017.07 - 2018.06
Bachelor of Arts - Assamese
Dudhnoi College
MS-Office
Diploma in Computer Applications
WPM 30
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