Dulima Basumatary
Guwahati
Summary
To engage myself in to a work which will help me for the best utilization of my knowledge so as to gain a dynamic and challenging role in my area that will offer me the opportunity for further improvement of my knowledge, skills and abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ICRE Digital
Industrial and Farm Equipment
Guwahati
08.2022 - 08.2023
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Listened to customer needs to identify and recommend best products and services.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Sales Associate
Rattnanjalee Jewel India Pvt. Ltd.
Guwahati
10.2018 - 07.2022
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Provide Gold Investment Plans to customer, Stock Audit and Gold valuer.
Computer Operator
Fortune Finance Pvt Ltd
Guwahati
07.2017 - 06.2018
- Input data from multiple sources and output data to various forms of physical media.
- Customer Query Handling and Objective Handled over the phone,
- Customer Relationship Management
Education
Bachelor of Arts - Assamese
Dudhnoi College
Dudhnoi05-2016
Skills
- Product Sales
- Customer Needs Assessment
- Exceptional customer service
- Multi-tasking strength
- Product and service sales
- Problem-Solving
- Customer Service
- Positive and professional
Languages
Assamese
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Bengali
Intermediate (B1)
B1
Certification
- MS-Office
- Diploma in Computer Applications
- WPM 30
Affiliations
- Ready to take responsibility
- Hardworking, Passionate and Dedicated
- Active Listening, Customer Service, Self-motivated
Timeline
ICRE Digital
Industrial and Farm Equipment
08.2022 - 08.2023
Sales Associate
Rattnanjalee Jewel India Pvt. Ltd.
10.2018 - 07.2022
Computer Operator
Fortune Finance Pvt Ltd
07.2017 - 06.2018
Bachelor of Arts - Assamese
Dudhnoi College
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