Dunne Naveen Sri Harsha
Software engineer
Rajahmundry
Summary
Dedicated and results-driven Teams Support Engineer with 15Months of experience in Office 365 administration and Microsoft Teams management. Proficient in troubleshooting complex technical issues and optimizing collaboration platforms to enhance productivity and efficiency. Strong communicator with a track record of providing exceptional customer service and delivering timely solutions.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Analyst
Wipro
03.2022 - Current
- User Support: Provide prompt and effective support to users experiencing issues with Microsoft Teams, including troubleshooting technical problems, answering queries, and resolving user-reported issues.
Assist users with various features of Teams, such as chat, meetings, channels, file sharing, and integration with other Office 365 applications. - Technical Troubleshooting: Diagnose and resolve technical issues related to Teams functionality, connectivity, performance, and integration with other systems.
Investigate and troubleshoot issues such as sign-in problems, audio/video call quality issues, screen sharing problems, and file sharing issues. - Administration and Configuration: Administer and configure Microsoft Teams settings and policies according to organizational requirements, ensuring security, compliance, and optimal performance.
Manage user accounts, permissions, and access controls within Teams, including license management. - Documentation and Knowledge Management: Document troubleshooting steps, resolutions, and best practices for common Teams issues, creating and maintaining a knowledge base for reference by users and colleagues. Contribute to creation and maintenance of user guides, FAQs
- Collaboration and Communicational: Collaborate with cross-functional teams, including IT support teams. Communicate effectively with users, providing clear and concise instructions, guidance, and updates regarding ongoing issues and resolutions.
- Experience in resolving Services Requests, Incidents and Escalations within given SLAs with customer satisfaction.
- If required, helped customer and resolved issue by taking remote access as well.
- Maintaining records of SRs, Incident and Escalations, complete and incomplete in Service Now tool.
Education
Bachelor of Technology - Electronics And Instrumentation Engineering
Adikavi Nannaya University
Rajahmundry, India 06.2016 - 04.2020
Intermediate - MPC
Narayana Junior College
Rajahmundry, India 06.2014 - 03.2016
Skills
Timeline
Analyst
Wipro
03.2022 - Current
Bachelor of Technology - Electronics And Instrumentation Engineering
Adikavi Nannaya University
06.2016 - 04.2020
Intermediate - MPC
Narayana Junior College
06.2014 - 03.2016
Similar Profiles
Mohil Pushpraj DhadgeMohil Pushpraj Dhadge
Senior DevOps Engineer at WiproSenior DevOps Engineer at Wipro
Harshit MishraHarshit Mishra
Associate analyst at WiproAssociate analyst at Wipro
RICHA KAPURRICHA KAPUR
Principal Consultant at WiproPrincipal Consultant at Wipro