DURAI MURUGAN
Idappadi
Summary
- A challenging position, utilizing skills and knowledge developed through my education with opportunity for expert growth developed based on performances.
- By analyzing the economic and customer trends, to increase the customer base in the bank.
- Competitor analysis resulting in highlighting the unique feature of the product to customer.
- Involved in image building and extension activities like campaign and advertised for the hank as a measure to show the market presence.
- Extensive experience in banking and retail customer service provision
- Strong familiarity with a variety of retail banking credit options
- Excellent expertise in customer consumer loan types
- High proficiency in a variety of cash handling processes
- Exceptional abilities in loan origination and processing
- Sound skills in assisting loan and credit department growth
- Outstanding written and oral communication skills
- Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
- Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over [Number] years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Ujjivan Small Finance Bank - R.S. Puram Branch
03.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Sales Executive
YES BANK LTD
07.2022 - 03.2023
- Handling casa and merchant acquiring product
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Executive
HDFC Bank
11.2018 - 05.2022
- Handling merchant acquiring products and responsible for generating cross sell products (casa, credit card and consumer durable and loans)
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Bachelor of Arts - B.B.A BANKING
ALAGAPPA UNIVERSITY
Karaikudi, India03.2024
D.M.E- MECHANICAL -
Kavery Polytechnic College
Salem, Tamil Nadu01.2016
Skills
- TEAM HANDLING: To inspire the trust and respect of the team and stimulate production within the workplace
- BANKING OPERATION: To deal with numerous responsibilities and manage multiple operation at the same time To deal with money and maintain a bank records and documentation, having a well-organized mind and attention for details
- TECHNOLOGICAL DEVELOPMENT: The development of better payment systems for the betterment of the financial transaction which is a key challenge for an organization
- Relationship Building
- Client Relationships
- Relationship building and management
- Excellent Communication
Languages
ENGLISH
TAMIL
Roles And Responsibilities
- To handling the merchant acquiring product and responsible for generating cross sell products (casa, credit card and consumer durable and loans)
- Responsible for assigned sales targets (monthly, quarterly and annually).
- Goals set for centres month on month, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales.
- Maintaining AD stock as per norms, Document collection, Provide daily updated data to AD., Promoting the Brands & Encouraging the Sales through various Promotional Activities (CBYs, Van Activity etc.)'
- Establishing a healthy relationship with retailers, Effectively handled the Retailers Claim Settlement, Promoting Sales through Visibility in my area.
- Operating Internet, updating all records and documents (Hard copy as well as Soft copy), Purchasing and maintaining stocks, Data Entry, updating accounts, Compiling MIS reports, Networking with different stake Holders and organization.
- Proper execution of order and dispatch it on time.
- Follow up for payment.
- Maintain good relationship with client.
Personal Information
Date of Birth: 05/20/96
Hobbies and Interests
- Watching movies
- Cricket
- Gaming
Timeline
Relationship Manager
Ujjivan Small Finance Bank - R.S. Puram Branch
03.2023 - Current
Sales Executive
YES BANK LTD
07.2022 - 03.2023
Sales Executive
HDFC Bank
11.2018 - 05.2022
Bachelor of Arts - B.B.A BANKING
ALAGAPPA UNIVERSITY
D.M.E- MECHANICAL -
Kavery Polytechnic College
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