Duran Myers

• Snap Audit Team (March 2023 - June 2023): Responsible for conducting audits to assess risks and identify gaps within specific activities or
  business areas.
• Branch Audit Team (July 2023 - March 2024): Tasked with evaluating the effectiveness of internal controls and risk
  management processes across all Myrtle branches (previously transferred from Citibank).
• Central Office (CO) Audit Team (March 2024 -
  present):

- Liabilities Operations Audit: Responsible for assessing the effectiveness of internal controls and risk management processes within all Myrtle liabilities operations units (previously transferred from Citibank).

-Currency Chest (CO) Audit: Conducting a thematic audit
of the Currency Chest, aimed at evaluating the design and operational effectiveness of key controls in place to mitigate associated risks.

• Conducted moderately complex audits, generating comprehensive reports and providing actionable solutions to business challenges.
• Executed validations for Risk-Based Audit issues and regulatory audit issues.
• Monitored emerging risks and contributed to process improvements while cultivating strong relationships with stakeholders.
Oversaw and validated issues at the Issue/CAP level for RBA and regulatory issues across Legacy Franchises and Country Models (Taiwan and China).
• Allocated resources effectively for issue and CAP validation among team members.
• Prepared and reviewed the IV Hub Tracker for the yearly Audit Plan, focusing on RBA and regulatory issues/CAPs on a weekly basis.
Delivered weekly status updates on issues in validation for Legacy Franchises and Country Models (Taiwan and China) to all relevant stakeholders.
• Submission of quarterly business monitoring summaries for India and Bahrain.

• Accountable as the S & D Operations and Service Head (SOSH), based out of Kolkata -managing the operations, compliance and processing of
  Retail liabilities and Suvidha for Kolkata location.
• Ensuring superior client experience through best in class on boarding process for customer on boarded by sales and distribution team through reduced turnaround time and rejects across products.
• Ensuring adherence to due sales process by the sales and distribution team through various reviews, on the spot checks, structured review through callback etc.
• Interface with various stakeholders in the process including operations, in business controls, AML teams to resolve any process gaps identified.
• Challenge the status quo and continuously improvise the processes, implement healthy controls checks, identify risk and map corrective action plans in the region assigned.
• Responsible for conducting independent regional Sales Audits covering process, policy, branding and actual deployment to ensure the bank’s sales and distribution chain works in a strong and compliant working platform.
• Drive first time right metric among frontline teams through training and refresher sessions.
• Perform the Quarterly Control Self-Assessment to monitor and manage processes outsourced to vendors. To ensure compliance to local regulatory requirements and Citibank Vendor Management Guidelines.
• Managing expenditure life cycle of Vender Payments.
• Provide leadership guidance, training and coaching to vendor staff and conduct regular meetings with units under supervision to disseminate information, new policies.
• Review MIS reports to analyse, strategize and recommend process enhancements that bring about better operational efficiency..

• Acquisition of HNI/UHNI Clients through references, micromarketing activities, and other permissible databases for CASA opening for the
  Citipriority and Citigold segment of Citibank.
• Acquisition of SME segment commercial clients, emphasizing of EXIM related business.
• Understand customer needs, explore and educate customers on financial needs arising at various life stages, with cross selling of Wealth,
  Insurance products and Premium Credit Cards
• Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are
  provided to them.

• Projecting the monthly sales, fixing sales targets for the Branches and corresponding revenue collection projection to the Regional Head.
• Running the sales and marketing operations and accountable for increasing sales growth and driving sales initiatives in order to achieve
  business goals.
• Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.
• Conducting product and process training sessions for Branch personals and highlighting on compliance issues.