Durga Ahire

Occupational Health Screening (Drug & Healthcare) D&HS

• Working as representative in specializing background check/report for Drug and Health services
• Working on 150 assigned files to make sure it’s been reported and updated on daily basis
• Emailing vendors/Client services team to be updated on latest status
• Assisted new teammates.
• Followed all company policies and procedures to deliver quality work.
• Managed daily assigned cases, tasks to support business needs.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Maintained knowledge of current status and delays for each client requirements, quality compliance and customer experiences.

Customer service Credit Manual Case Setup (MCS)

• Managing credit cards queries with some information on Past Due accounts.
• Maintaining quality requirement as per Process Standards.
• Achieving monthly targets/KPI.
• Worked varied hours to meet seasonal and business needs.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
• Kept detailed records of daily progress to identify and correct areas needing improvement.

Sunshine Credit card Customer service

• Managing customer Credit cards queries for CITI Bank.
• Interacting with customer to give first call resolution.
• Maintaining quality requirement and also achieving monthly targets as per process standards
• Identified and resolved process issues to drive optimal workflow and business growth.
• Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
• Determined and recommended methods to implement improvement opportunities.
• Assessed products or services to evaluate conformance with quality standards.
• Evaluated product or service by analyzing and interpreting data and metrics.

Three UK Sales

• Interacted with Customers and Helping them with additional Mobile Phone Contract for their family members. Eg: Sim Contract or Mobile Phone Contract.
• Achieving monthly target for site.
• Maintaining quality requirement as per process standards.
• Helped large volume of 110 customers every day with positive attitude and focus on customer satisfaction.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Explained charges, fees, terms of sales and service agreements to over customers daily.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained and managed customer files and databases.

Earthlink Web-hosting

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Answered 50+ customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Boosted sales revenue by skillfully promoting diverse service options.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Updated account information to maintain customer records.