Summary
Work History
Skills
Current Address
Languages
Education Summary
Personal Information
Contact
Timeline
Overview
DURGA DEVI

DURGA DEVI

HR generalist

Summary

I am a highly organised and diplomatic human resource generalist practical training. With a proven ability to improve working environment and a commitment to employee welfare. Sensitive to employee concerns I process strong interpersonal skills, demonstrating the upmost discretion and integrity when dealing with confidential. I am also proficient in business , reflected in familiarity with payroll systems and employment law.

A Highly Skilled, motivated, and results-oriented professional with over 1 Year experience as a Customer Support, Customer Care and an administrator. Willing and able to apply perseverance and dedication to meet team and corporate goals. Proven ability to assess and manage complex obstacles; viewed as a strong troubleshooter. Successful in intense and demanding environments, providing decisive team leadership and work as part of a team or independently.

Respected executive with notable 1 year career leading into Customer Support and Customer Care. Proficient in leading the business development team, increasing the customer base, and earning potential of an organization. Well organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve corporate and personal goals. Strong ability to attend on-site customer appointments on a daily basis. Excellent customer support, customer care, tele calling and interpersonal skills. Internship at Indira Gandhi International Airport Delhi for 2 months.

Work History

Customer Support Executive

Nesto Hyper Market
04.2021
  • Responsible for coordinating with the customers
  • Understand customer needs and requirements
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Keep records of customer interactions, process customer accounts and file documents
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Providing technical support in post-sales activities
  • Responding to incoming mails and phone queries
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support
  • Managing database records
  • Drafting status reports on customer service issues
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming calls
  • Close out or open call records.

HR Generalist

HIH primer academy
Delhi , India
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility. Hiring , recruitment, training processes

Skills

  • CRM Software
  • Office 365 (Excel, Word, Power Point Presentation)
  • MS-office (Excel, Word, PPT)
  • Computer Basic
  • HR generalist certification from HIH premier institute from New Delhi ,India

Current Address

Dubai

Languages

English
Hindi
Nepali

Education Summary

  • High School from CBSE, Delhi, India
  • Graduation from Delhi University, Delhi, India
  • Diploma in Aviation Customer Service & Hospitality from Delhi, India
  • Computer Basic certification from Delhi, India
  • Certificate human resource from HIH premier Institute New Delhi India

Personal Information

Date of Birth: 07/07/02

Contact

+971561576291

Timeline

HR Generalist - HIH primer academy
01.2024 - Current
Customer Support Executive - Nesto Hyper Market
04.2021

Overview

6
6

Months of experience

DURGA DEVIHR generalist