Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
Generic

Naveen Kumar G

Summary

Dynamic professional with extensive experience in people management and resource utilization at [Previous Employer]. Proficient in Microsoft Office and adept at leveraging CRM systems to enhance team performance. Recognized for driving efficiency improvements and fostering a collaborative work environment, resulting in a significant boost in productivity.

Overview

11
11
years of professional experience

Work History

Vendor Management Senior Anlyst

Accenture
Bangalore
12.2023 - Current
  • Guided teams on best practices for engaging third-party vendors.
  • Monitored vendor performance to ensure compliance with service level agreements.
  • Executed VTA requests while advising learners for optimal outcomes.
  • Delivered learner support to facilitate meaningful and effective learning experiences.
  • Resolved vendor service requests promptly and efficiently.
  • Created and maintained Vendor Training Registration Service Reports, analyzing volumes and financial metrics.

VILT Host

Accenture
Bangalore
11.2018 - 12.2023
  • Registered and delivered virtual sessions on Skype and Adobe platforms.
  • Hosted high-profile virtual training sessions for Accenture employees globally.
  • Coordinated logistics and scheduling for various business groups' training requests.
  • Managed communication with faculty, including logistics details and calendar invites.
  • Maintained customer rapport by addressing queries promptly.
  • Extracted feedback and attendance rosters for session planners after each event.
  • Conducted faculty preparation and ensured smooth execution of live sessions.
  • Identified and provided tailored solutions for sponsors and faculty based on program needs.
  • Developed strategies to engage students through virtual learning platforms.
  • Provided technical support during virtual learning experiences.
  • Organized webinars and other virtual learning activities.
  • Managed virtual learning platforms to facilitate remote access to course materials.
  • Utilized virtual learning platforms such as Zoom or WebEx for remote instruction.
  • Assisted in the design and delivery of virtual learning experiences through webinars and online tutorials.
  • Assisted in creating an online platform to facilitate virtual learning experiences and track progress remotely.
  • Designed blended learning solutions utilizing multiple delivery methods such as classroom instruction, web-based or virtual learning programs.

Business Analyst

Virgin Media (Accenture)
Bangalore
03.2015 - 10.2018
  • Ensured timely completion of filed works by coordinating with Area Field Managers.
  • Maintained communication with Field Technicians to facilitate work order completion.
  • Closed overdue jobs and reassigned tasks to appropriate departments for necessary permits.
  • Managed Back Office team, ensuring all deliverables met organizational standards.
  • Cross-trained new hires on various Back Office projects and created process documentation.
  • Retained customers through inbound calls by effectively reselling product features.
  • Monitored hourly savings rates to track customer retention success.
  • Scrubbed tickets to ensure adherence to all process guidelines.
  • Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.

Customer Service Representative

Minacs
Bangalore
05.2014 - 05.2015
  • Executed debt collection processes for medical bills on behalf of Quest and Lab Corp.
  • Achieved monthly collection targets consistently.
  • Tracked customer accounts to follow up on outstanding payments.
  • Evaluated customer responses during negotiations and adjusted approaches accordingly.
  • Provided timely feedback on collection efforts through daily reporting systems.
  • Maintained detailed records of all collection activities and account statuses.

Education

SSLC -

Karnataka State Board
01.2009

12th -

Karnataka State Board
01.2012

B.com -

Gitam University
01.2016

Skills

  • People management
  • Resource utilization
  • Mac OS and Windows
  • Microsoft Excel and Office Suite
  • Cross-functional team coordination
  • Pricing strategy
  • Virtual training delivery
  • Session management
  • Logistics coordination
  • Customer relationship management
  • Data reporting
  • Team collaboration
  • Human resources management
  • Technical support
  • Mail handling
  • Vendor management
  • Contract negotiation
  • Data analysis
  • Customer service
  • Power BI
  • Stakeholder management
  • MS office
  • Problem solving

Disclaimer

I hereby declare that the information mentioned above is true to the best of my knowledge.

Languages

  • English
  • Telugu
  • Kannada
  • Tamil
  • Hindi

Personal Information

  • Date of Birth: 07/29/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Vendor Management Senior Anlyst

Accenture
12.2023 - Current

VILT Host

Accenture
11.2018 - 12.2023

Business Analyst

Virgin Media (Accenture)
03.2015 - 10.2018

Customer Service Representative

Minacs
05.2014 - 05.2015

SSLC -

Karnataka State Board

12th -

Karnataka State Board

B.com -

Gitam University

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Naveen Kumar G