Open To Work
DURGA LAXMAN PARMAR
Bhay ander W est
Summary
Energetic and detail oriented Customer Service Representative with 5 years of experience in providing excellent customer service. Have a strong knowledge of the real meaning of great customer service and have a strong ability to develop an in - depth understanding of companies' product line.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Consultant
Chamunda construction and waterproofing
06.2019 - 12.2025
- Memorized entire line of company products and services, including prices and special discounts provided basic technical support for clients on a wide range of company products, resolving issues at a 90% remained courteous and calm, even during moments of customer dissatisfaction
- Skills for Customer Service Consultant
- Computer Operations
- Customer Service
- Back office operations
- Front to Back Office
- Goods and services tax (GST)
Customer Service Representative
Axis Bank
06.2015 - 12.2015
- Answered incoming customer service.
- Answered questions about warranties and terms of sale Recommended items for sale to customer and recommended trade-up and companion items.
- Registered customer purchases on assigned cash register, collected cash and distributed change as requested: processed voids, returns, rain checks, refunds.
- Customer Service, Back Office Operations and front office operations and team work.
- Skills for Customer Service Representative
- Customer Service
- Back Office Operations
- Front to Back Office
- Teamwork
Education
Bachelor of Arts -
Yaswantrao Chavan Open University Nashik
Mumbai 06.2016 - 04.2019
H.S.C. -
S.N.D.T. Women's College
S.S.C. -
Chanda Ramaji High School
Skills
- Chat processing
- Self-Control
- Persuasive Speaking
- Clear Communication Skills
- Attentiveness
- Knowledge of the Product
- Empathy
- Ability to handle surprises
Personal Information
- Date of Birth: 07/29/94
- Gender: Female
References
Available on Request
Hobbies and Interests
- Keen interest in travelling
- Volunteer work at Need Base India in Bangalore
- Reading
- Listening to music
- Learning new languages
Languages
- Gujarati
- Hindi
- Marathi
- English, Good communication, reading and writing skills
- Gujarati, Good communication, reading and writing skills
- Hindi, Good communication, reading and writing skills
- Marathi, Good communication, reading and writing skills
Marital Status
Single
Passport details
- A2716526
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
₹25000/yr - ₹200000/yrTimeline
Customer Service Consultant
Chamunda construction and waterproofing
06.2019 - 12.2025
Bachelor of Arts -
Yaswantrao Chavan Open University Nashik
06.2016 - 04.2019
Customer Service Representative
Axis Bank
06.2015 - 12.2015
H.S.C. -
S.N.D.T. Women's College
S.S.C. -
Chanda Ramaji High School