Durga Muraleedharan
Kerala
Summary
An extremely driven and customer-focused professional with one year of dedicated service in customer service as a Supervisor. Fluent in spoken and written English, with a great ability to relate to individuals from all backgrounds. a natural team player who shines in cooperative settings, constantly making sure that both clients and team members have a smooth and satisfying experience. devoted to providing outstanding customer service, upholding safety regulations, and warmly and professionally promoting the brand.
Overview
1
1
year of professional experience
Work History
Supervisor
Mr and Mrs Vadapav
Palakkad, Kerala
02.2024 - 03.2025
- Resolved customer complaints promptly and professionally.
- Established good customer relations and excellent service to build and retain loyal customers.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with team members to achieve daily goals.
Health Care Assistant
The hollies care home
London
09.2023 - 12.2023
- Answered patient call signals and signal lights to determine patients' needs.
- Administered medications and educated patients and families on correct at-home administration.
- Planned and served meals and snacks to patients according to prescribed diets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Actively participated in team meetings discussing patient cases and best practices.
Education
High School - Science
Bharathamatha Higher Secondary School
Kerala, India03-2022
Bachelor of Design - Fashion Design
Pearl Academy
Mumbai, IndiaBachelor of Science - Psychology
De Montfort University
Leicester, United KingdomSkills
- Customer service
- Communication skills
- Team collaboration
- Fluent in written and spoken English and Hindi
- Problem-solving
- Adaptability and flexibility
Personal details
DOB: 04/08/2004
Height: 160cm tall and able to reach 212cm high
Interests
I am passionate about providing outstanding customer service, traveling, and interacting with different cultures. In dynamic, fast-paced settings where cooperation and communication are crucial, I love making new friends and flourish. Other interests of mine include learning about international locations, hospitality, and personal growth.
Timeline
Supervisor
Mr and Mrs Vadapav
02.2024 - 03.2025
Health Care Assistant
The hollies care home
09.2023 - 12.2023
High School - Science
Bharathamatha Higher Secondary School
Bachelor of Design - Fashion Design
Pearl Academy
Bachelor of Science - Psychology
De Montfort University
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