Durga Prasad
Summary
Technical Operations Manager with 18 years of experience in IT and Telecom, focused on optimizing infrastructure, leading cross-functional teams, and delivering scalable, high-performance solutions. Proven expertise in IT operations, cloud technologies, and end-to-end project execution.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Technical Project Manager
XIUS Technologies
01.2022 - Current
- Managing AWS services (EC2, S3, RDS, DMS, ELB, NLB, SES, NATGW, SNS) to improve operations and system performance.
- Oversaw Managed services and AWS operations contributing to $2 million in annual business revenue, aligning technical delivery with client expectations and financial goals.
- Deployed and managed applications using AWS to ensure reliability and security by leveraging services like GuardDuty, Security Hub, IAM, CloudTrail, and WAF, while assisting in prioritizing and resolving defects to maintain project quality.
- Managed the day-to-day operations, ensuring the team is adequately staffed and SLA commitments are met.
- Handled escalations, coordinating with teams in troubleshooting and resolving issues.
- Work closely with operations, development, systems, and DBA teams to improve applications and resolve issues ensuring smooth operations.
- Leading the ongoing migration of on-Prem workloads to AWS cloud, focusing on infrastructure optimization and operational resilience.
- Planning and scheduling for AWS projects, signing off on Statements of Work (SOW), and providing updates to align with business goals.
- Demonstrated strong presentation skills by leading monthly calls and presentations with senior leadership teams, providing updates on project status and support issues, and effectively engaging with executives, technical teams, and developers.
- Maintained positive customer relationships, driving service improvements, and ensured timely payment collection for Manage services, AWS projects, contributing to company revenue.
AGM
Vodafone Idea LTD
Hyd
04.2020 - 01.2022
- Managed the migration of 4 million subscribers to private cloud infrastructure with minimal downtime.
- Deployed and scaled network infrastructure with 300 Gbps capacity to support a 6 million subscriber base.
- Integrated PLMN into network systems, improving communication and consolidating network elements.
- Developed detailed MOPs for a virtual gateway, including APN creation, IP pool management, and Diameter peer configuration.
- Achieved high customer satisfaction by swiftly resolving technical issues and enhancing service reliability.
- Delivered projects on time by participating in scrum meetings and ensuring alignment with goals.
- Supported backlog identification to streamline product development and prioritize features effectively.
- Focused on network optimization and capacity planning, ensuring growth through the strategic addition of new nodes.
Deputy Manager
Vodafone Idea Limited
Bangalore
11.2014 - 03.2020
- Spearheaded the deployment of four network gateways with a 270Gbps capacity, integrating CDN partnerships with leading tech giants.
- Managed the migration of a 5 million subscriber base to new PACO systems, ensuring a smooth transition.
- Implemented LTE enhancements in core network systems to improve 4G capabilities.
- Implemented stakeholder management protocols to ensure timely and successful project completion.
- Conducted change management activities, including risk assessments and coordination with Care teams for prompt resolutions.
- Led a 15-member team managing operations for IN, PACO, and SMSR.
- Oversaw operations for billing systems, core network nodes, and messaging systems, ensuring optimal performance.
- Contributed to VOLTE Proof of Concept (POC) testing, interfacing with external network components.
- Directed Spare Management for key network elements, ensuring system performance.
- Enforced Standard Operating Procedures (SOPs) to maintain uninterrupted operations.
- Coordinated with SCM and commercial teams for business continuity, contract renewals, and budget forecasts.
Monitoring Team Lead
Comverse Network System
Gurgaon
07.2014 - 10.2014
- Delivered comprehensive project updates, ensuring stakeholders were informed on specification changes and progress milestones.
- Managed meticulous tracking of financial transactions, staff hours, and inventory logistics.
- Fostered a high-performance culture by mentoring and inspiring team members to surpass business objectives.
- Streamlined operations through the automation of routine reporting procedures.
- Efficiently addressed and resolved Customer Service Requests, enhancing client satisfaction.
Sr. Engineer
Nokia Solutions Networks PVT LTD
Hyderabad
04.2008 - 07.2014
- Spearheaded Level 2 Operations for Comverse IN system, overseeing Configuration Management, Hardware Maintenance, and Inventory Control.
- Created automation scripts for error and alarm monitoring, reducing manual effort.
- Successfully executed a strategic migration of a 5 million customer base between data centers, ensuring seamless transition and service continuity.
- Exhibited strong leadership and accountability by managing Operations & Maintenance (O&M) for a period of four years.
- Provided critical support to cross-functional teams, enhancing the performance of Offline-based Products through rigorous User Acceptance Testing (UAT).
- Conducted comprehensive Acceptance Testing for new network nodes, ensuring robust integration and functionality.
- Focused on Capacity Optimization and KPI Monitoring to maintain and improve system efficiency.
- Facilitated Knowledge Transfer Sessions, elevating the technical proficiency of the internal team members.
- Upgraded the Billing system for 7 million customers, migrating from RTBS to Comverse with minimal disruption.
Technical Reconciliation Executive (RA)
VODAFONE ESSAR SOUTH LTD
HYD
06.2007 - 04.2008
- Conducted meticulous data analysis to ensure precision in entry, computation, and billing code application.
- Compiled and synthesized account information into comprehensive financial reports for evaluation.
- Performed rigorous testing for new product integrations within both prepaid and postpaid network services.
- Executed detailed reconciliations of prepaid services, comparing HLR records against IN systems.
- Monitored and reported on prepaid revenue streams, ensuring accuracy and consistency.
- Cross-verified IMSI data across IN and HLR databases to maintain system integrity.
- Reconciled postpaid billing cycles, scrutinizing billable items against billed and unbilled records.
Education
M.Sc. - Information Systems
Andhra University
Bachelor of Computer Applications - undefined
Nagarjuna University
Skills
- Cloud Computing: AWS
- Operating Systems: Windows, Linux
- Scripting Languages: Python, Shell, Bash
- Agile Methodologies: Scrum
- ITSM Tools: JIRA
- Monitoring Tools: Grafana, OpsRamp, AWS CloudWatch
Certification
- AWS Solution Architect
- PMP
- CSM
Awards
- STAR Award received in Xius Technologies
- MegaSStar Employee Award received in Vodafone
- SPOT Awards received 2x in Nokia
Timeline
Technical Project Manager
XIUS Technologies
01.2022 - Current
AGM
Vodafone Idea LTD
04.2020 - 01.2022
Deputy Manager
Vodafone Idea Limited
11.2014 - 03.2020
Monitoring Team Lead
Comverse Network System
07.2014 - 10.2014
Sr. Engineer
Nokia Solutions Networks PVT LTD
04.2008 - 07.2014
Technical Reconciliation Executive (RA)
VODAFONE ESSAR SOUTH LTD
06.2007 - 04.2008
M.Sc. - Information Systems
Andhra University
Bachelor of Computer Applications - undefined
Nagarjuna University
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