Summary
Overview
Work History
Education
Skills
Certification
Extra-Curricular Activities
Personal Information
Disclaimer
Timeline
Generic
DURGA PRASAD IYNALA

DURGA PRASAD IYNALA

Desktop Support Engineer L2
Hyderabad

Summary

Experienced IT support professional with expertise in hardware and software troubleshooting, system configuration management, and strong collaboration abilities. Known for delivering solutions that improve performance and user satisfaction. Recognized for reliability and achieving results through effective communication and technical expertise.

Overview

7
7
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Desktop Support Engineer (L2)

RT Network Solutions PVT.LTD
11.2019 - 12.2024
  • Configuration & Troubleshooting of organization servers and network.
  • Monitoring and regularly updating of firewall and antivirus application in desktops.
  • Resolving all IT related tickets within the Organization.
  • Providing on call support to users in all IT issues.
  • Implementation of auto backup of client systems data.
  • Provided customer and IT administration services such as passwords, electronic mail accounts, security and troubleshooting using established debugging procedures to customers and organization people.
  • Configuration, installation and troubleshooting of outlook (Outlook (2007, 2010, 2013, 2016).
  • Providing remote support to different locations through anydesk,Teamviewer.
  • Handling technical related issues and Co-ordinate with various Teams and giving support to Server level and Network level issues.
  • Installing and troubleshooting operating system. (Windows 7, 8, 10,11).
  • Upgrading computer systems based on client requirements like Software.
  • Responsible for providing 1st /2nd level desktop support to end-users in troubleshooting and resolving application related issues.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Walked individuals through basic troubleshooting tasks.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Monitored system performance to maintain system integrity.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Configured and installed computer systems for other sub-organizations.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Documented support interactions for future reference.
  • Supported remote users, ensuring seamless access to network resources.

Customer Supportive Engineer (L1 Support)

KOMMINENI INFOTECH PVT.LTD
03.2018 - 11.2019
  • Installing and troubleshooting windows operating system 7/8/10.
  • Providing desktop Support local and remote users with Windows system related issues.
  • Troubleshooting computer and network issues.
  • Installing Troubleshooting Network Local Printers.
  • Troubleshooting OS booting related issues.
  • Configuring and Troubleshooting printer and scanner (Local & Network).
  • Software Installation, Repair and Maintenance.
  • Installation of Antivirus and Updating Antivirus.
  • Adding Clients to Domain.
  • Provided technical support to various departments, enabling faster resolution of issues and increased customer satisfaction.
  • Fixed desktop, printer, point of sale, tablet and wireless devices.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor's Degree - Graduation

Aditya Engineering Collage
Surampalem
04.2001 -

INTERMEDIATE - MPC

Sri Chaitanya Junior College
Rajahmundry, India
04.2001 -

SSC - SSC

Mohan Convent High School
Kakinada, India
03-2011

Skills

Windows operating system proficiency

Certification

Microsoft Technology Associate (MTA) on Operating System

Extra-Curricular Activities

  • Playing volleyball and cricket
  • Following latest technology updates
  • Reading articles
  • Gardening

Personal Information

  • Date of Birth: 10/18/95
  • Marital Status: Married

Disclaimer

I hereby declare that the information provided above is correct to the best of my knowledge.

Timeline

Desktop Support Engineer (L2)

RT Network Solutions PVT.LTD
11.2019 - 12.2024

Customer Supportive Engineer (L1 Support)

KOMMINENI INFOTECH PVT.LTD
03.2018 - 11.2019

Bachelor's Degree - Graduation

Aditya Engineering Collage
04.2001 -

INTERMEDIATE - MPC

Sri Chaitanya Junior College
04.2001 -

SSC - SSC

Mohan Convent High School

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