Durga Prasad V
Dy Manager ( CRM )
Bengaluru
Summary
Results-driven real estate professional with 7+years of experience in residential property client relations. Proven track record of exceeding collection targets, cultivating strong client relationships, and navigating complex transactions from initial consultation to closing. Dedicated and customer-focused professional with [12]+ years of experience delivering exceptional service in different sectors. Proven ability to resolve issues efficiently, build lasting client relationships, and contribute to high customer satisfaction scores. Strong communication and problem-solving skills, with a talent for handling challenging situations with empathy and professionalism. Committed to creating positive customer experiences that support business growth.
Overview
12
12
years of professional experience
5
5
Languages
Work History
CRM Manager
Prestige Estates Projects Limited
06.2018 - Current
- Working on a residential project with 4500+ clients
- Handle clients from sale agreements to flat handover with multiple queries with an end-to-end resolution.
- Maintained project documentation for various processes, including Allotment Letters, Agreement for Sale/Construction, Demand Notices, Sale Deeds, Tripartite Agreements, and Bank NOCs.
- Achieved monthly collection targets through strategic follow-ups.
- Resolved customer queries and rectified unit issues by closely engaging with engineers, providing transparent updates.
- Analyzing customer feedback and behavior patterns to refine marketing strategies and improve service offerings.
- Trained team members on CRM software functionality, ensuring effective use of tools to optimise customer relationship management processes.
Business Development Manager
HereWeGo Logistics
07.2016 - 01.2018
- Introduced 80+ clients to the company. Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements like Amazon & Flipkart for their e-commerce logistics.
- Increased brand visibility with an on-time response to clients by coordinating with the backend team.
Customer Relationship Manager
Accenture
06.2014 - 06.2016
- Worked with Virgin Media (UK), Process related to telecom and broadband services.
- Handled 100+ incoming calls daily by resolving customer queries.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints on time.
- Collaborated with the UK Team and met the target by collecting payments from the existing customers.
Customer Service Manager
IBM Daksh Business Process Services Private Limited
02.2013 - 04.2014
- Worked with HBOS (UK), Process related to Halifax & Bank of Scotland Banking services.
- Handled 100+ incoming calls daily with clients, resolving Credit card queries.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions towards financial income and helping customers pay their credit card payments.
- Actively listened to customers, handled concerns quickly, and avoided major issues escalated to the supervisor.
Education
Bachelor of Commerce -
Dr MGR University
04.2001 -
Pre-University Education -
TES Pre University College
04.2001 -
Skills
Effective Communication (verbal & written)
Client Relationship Management
Patience & Professionalism
Data Entry & CRM Software Proficiency
Handling Customer Complaints & Feedback
Team Collaboration & Support
Timeline
CRM Manager
Prestige Estates Projects Limited
06.2018 - Current
Business Development Manager
HereWeGo Logistics
07.2016 - 01.2018
Customer Relationship Manager
Accenture
06.2014 - 06.2016
Customer Service Manager
IBM Daksh Business Process Services Private Limited
02.2013 - 04.2014
Bachelor of Commerce -
Dr MGR University
04.2001 -
Pre-University Education -
TES Pre University College
04.2001 -
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