Durga Pujitha
Hyderabad
Summary
Dynamic Analyst II at DXC Technology with expertise in ServiceNow configuration and JavaScript. Successfully enhanced service delivery through innovative dashboard creation and effective collaboration. Proven problem solver, adept at automating processes and improving user experience, driving accountability and performance tracking in cross-functional teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Analyst II
DXC Technology
Hyderabad
04.2023 - Current
- Worked with cross-functional teams to gather requirements and design efficient ServiceNow solutions.
- Developed and maintained catalog items, record producers, and content items to improve service delivery.
- Created flows, workflows, and scheduled jobs to automate the request handling process and enhance efficiency.
- Configured catalog client scripts, catalog UI policies, ACLs, and script includes to improve user experience.
- Set up SLAs, OLAs, UCs, schedules, and holidays to ensure improved accountability and performance tracking.
- Configured assignment rules for incident, change, and problem management to optimize task allocation.
- Developed scripts, including business rules, client scripts, and notifications.
- Worked on import sets, update sets, and form layouts.
- Developed dashboards and reports to provide actionable information and improve decision-making.
- Client meetings, discussing, and implementing technical issues.
- Provide support to the Test Team, and resolve issues instantaneously.
Education
Bachelor of Technology - Computer Science Engineering
BVCITS
Andhra Pradesh01.2022
Intermediate -
Narayana Junior College
Andhra Pradesh01.2018
SSC -
Nalanda Public School
Andhra Pradesh01.2016
Skills
- JavaScript
- ServiceNow configuration
- Dashboard creation
- HTML
- Collaboration
- Problem solving
- Effective communication
Certification
- Suite Certification - ITSM Professional, 2025
- Certified Implementation Specialist - IT Service Management, 2024
- ServiceNow Certified Application Developer, 2024
- ServiceNow Certified System Administrator, 2023
Languages
- English
- Telugu
- Hindi
Affiliations
- Received the DXC Champions Award
- Worked on the POC DXC internal project, certification management, and received a collaboration award
Timeline
Analyst II
DXC Technology
04.2023 - Current
Bachelor of Technology - Computer Science Engineering
BVCITS
Intermediate -
Narayana Junior College
SSC -
Nalanda Public School
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