DurgaBhavani Chowdari
Vijayawada
Summary
> Dedicated process executive successful at helping customers resolve problems, organizing applications and submitting paperwork. Good communicator and multitasker with a well-coordinated and thorough approach. Desiring a dynamic position with room for growth.
> Knowledgeable customer service team member with skills in administrative support, time management, and problem-solving. Proficient in proper compliance standards and business best practices.
> Capable professional with experience supporting human resources activities. Smoothly collaborated with hr team to help with daily tasks from recordkeeping to employee relations management. Expert at maintaining confidentiality and boosting positive company culture.
Overview
1
1
year of professional experience
Work History
Process Executive
NM Construction & Interior PVT LTD
Vijayawada
01.2023 - 06.2024
- Maintained quality control standards by monitoring the performance of process operations.
- Resolved any issues or discrepancies that arose during the processing of orders or requests.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Monitored customer feedback to ensure customer satisfaction with services provided.
- Planned and controlled budgets for contracts, equipment and supplies.
- Monitored office supplies to replenish needed inventory before depletion.
HR Intern
NM Construction & Interior PVT LTD
Vijayawada
01.2024 - 07.2024
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Worked closely with payroll department to verify accuracy of employee information.
- Managed the onboarding process for new hires, including orientation and paperwork completion.
- Provided support in developing and maintaining employee files, including onboarding paperwork and other documents.
- Attended meetings with hiring managers to discuss staffing needs and strategies for filling open positions.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Assisted with the development and implementation of HR policies and procedures.
Education
B.Tech - Electronics And Communications Engineering
NRI Institute of Technology
Agiripalli04-2018
Intermediate - MPC
Sri Chaitanya College
Vijayawada04-2014
SSC -
Gayatri Vidya Layam
Rajiv Nagar04-2012
Skills
- Employee engagement
- Internal Communications
- Marketing Communications
- Business Growth
- Product Development
- Digital Communications
- Outbound Customer Contact-All
- Technical&Regular Voice, Chat and Email Support
- Employee Communications
- Relationship Management
- Payroll Administration
- Employee Retention
- Benefits Administration
- Administrative Support
- Employee Relations
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- Blogging
- Photograpy
- Hand Crafts
- Teaching
- Video Editor
Timeline
HR Intern
NM Construction & Interior PVT LTD
01.2024 - 07.2024
Process Executive
NM Construction & Interior PVT LTD
01.2023 - 06.2024
B.Tech - Electronics And Communications Engineering
NRI Institute of Technology
Intermediate - MPC
Sri Chaitanya College
SSC -
Gayatri Vidya Layam
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