Durga Nand Prasad
Plot no 1A, Khasra no 60/18, Surya Kunj, Najafgarh, South West Delhi
Summary
Experienced Housekeeping Professional with over 17 years of experience in healthcare facilities & hotels. Strong background in managing teams, implementing training programs, and ensuring compliance with infection control and safety protocols.
Proven ability to develop and maintain positive relationships with department heads and other stakeholders.
Seeking to leverage the experience and skills to make a positive impact in a new role as a Head-Housekeeping.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
BLK Max
09.2023 - Current
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Managed staff of 600 plus housekeepers, general duty assistant and nursing assistant.
- Managed team productivity and workflow to exceed quality standards.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
Deputy Housekeeping Manager
Artemis Hospitals
06.2012 - 06.2023
- Managing overall Housekeeping Administration
- Managing overall housekeeping operations of 05 other franchise hospital units in different cities
- Supervising and training housekeeping staff to provide high-quality services and adhering to infection control and safety protocols
- Assisting in development and implementation of policies and procedures for housekeeping department
- Ensuring that housekeeping staff follows hospital's policies and procedures for cleaning, disinfecting, and handling of biomedical waste management
- Helping to manage department's budget, billing, store and laundry inventory management
- Conducting regular audits and inspections of housekeeping staff's work to ensure compliance with infection control and safety protocols
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Development of training programs for housekeeping staff through self, competent authorities & vendors
Senior Housekeeping Supervisor
Fortis Hospital
07.2009 - 05.2012
- Assisting in MIS, billing & budgeting
- Maintenance of h/k attendant’s attendance Register, deployment, control and details for continuous duties
- Preparing Linen inventory & maintaining stock registers
Housekeeping Supervisor
Parkland Hotel
07.2008 - 06.2009
- Examined rooms, lounge areas and stairways to determine cleaning requirements and maintain safe and aesthetically appealing appearance and standards.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
37th Crescent Hotel
07.2007 - 06.2008
- Manage and control housekeeping desk.
- Co-ordinate with front office for information on departure rooms and handing over of clean rooms.
- Receive complaints on maintenance and housekeeping.
- Attend to all phone calls received at control desk.
- Responsible for guest room keys given to room attendants and to store keys and maintain key register.
- Maintain message books and log books.
Industrial Training in Hotel Management
Sun & Sand Hotel
03.2006 - 08.2006
Education
PGDHHM - Hospital and Health Care Management
2019
3 Years Diploma - Hotel Management
2007
Intermediate - Commerece
2003
Matriculation - Commerce
2001
Skills
- Overall Housekeeping Operations, Procurement & Vendor dealing, SOP, Laundry management, Infection Control practices, Waste management
- Facility Management, Horticulture, Pest Controlling & Facade Cleaning
- Budgeting & Billing, MIS
- Training & Development
- Quality Assurance (JCI,NABH, Green OT, Nursing Excellence)
- Team Building & Leadership
- Excellent problem-solving skills
- Cost Optimization
Accomplishments
- Recognised & awarded as Best Housekeeping Supervisor in Fortis Hospital Vasant Kunj in 2010
- Experience of Joint Commision International (JCI), NABH Accreditations
- Experience of setting up different Hospitals ranging from 50 to 200 beds
Certification
- Specialized Managerial Training Course on "Company Management in New Era" conducted by Small Industries Development Organization, Ranchi, Jharkhand, India, in September 2004
- Certificate of Achievement in Internal Auditor Training on Information Security Management System as per ISO 27001:2013 by INTERTEK INDIA PVT LTD, 31st July & 1st Aug, 2020
Timeline
Housekeeping Manager - BLK Max
09.2023 - Current
Deputy Housekeeping Manager - Artemis Hospitals
06.2012 - 06.2023
Senior Housekeeping Supervisor - Fortis Hospital
07.2009 - 05.2012
Housekeeping Supervisor - Parkland Hotel
07.2008 - 06.2009
Housekeeping Supervisor - 37th Crescent Hotel
07.2007 - 06.2008
Industrial Training in Hotel Management - Sun & Sand Hotel
03.2006 - 08.2006
Symbiosis Centre of Health Care - PGDHHM, Hospital and Health Care Management
Swami Vivekananda Institute of Hotel Management - 3 Years Diploma , Hotel Management
St. Xavier's College - Intermediate , Commerece
St. Joseph's Convent High school - Matriculation, Commerce
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