Durga Prasad Bandi
Senior Product Compliance Associate
Bangalore
Summary
Dynamic career of 5 years along with PGDM masters degree that reflects pioneering expertise and year-on-year success in
Operations ,team handling, SME, POC, Banking ,Customer service ,Sales & Marketing, database administration ,draft mails ,Key Accounts/Peers/Team Member Communication, Objectives Designing, Results Delivery ,constructive performance/feedback, cross training, service quality/standards, process efficiency, system requirements, technical knowledge, continuous improvement, Microsoft office, process accuracy
"Skilled in creating and implementing go-to-market strategies, team handling ,team lead, workflow management, feedback , orchestrating B2B sales planning, and effectively communicating across diverse organizational structures and time zones. Proficient in optimizing operational performance to drive sustainable results.
A proactive problem-solver with a keen eye for identifying opportunities, excel in supporting operational functions to streamline processes, enhance efficiency, and achieve business objectives. Committed to fostering strong partnerships and driving revenue growth through strategic initiatives and cross-functional collaboration.
Experienced in aligning operational activities with overarching P&L objectives, ensuring success through meticulous planning and execution."
This revised version emphasizes abilities in supporting operations, optimizing performance, and driving strategic initiatives aligned with P&L objectives, which are all key aspects of an operations support role.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Senior Product Compliance Associate
Amazon India Development Centre
Bangalore
01.2022 - Current
- Handled 20 team members, Report violations, classify products, deliver results by adhere to regulators, timelines based on multiple SOP, group policies, local regulatory, legal requirements as individual contributor, performance reports preparation
- Implement process improvement initiatives, large data sets, identify training needs with high attention to detail and accuracy
- Supported multiple nodes/time zones like china, USA, UK, Canada
- Strong background in fraud or risk investigations, invoice analysis, Refunds of payments/goods with out 1 error.
- Handling daily work allocation to team of 20 members, ops products, sending daily inflow reports to manager, handling team shrinkage percentage by achieving productivity of 125%
- Reaching out to program team on frequent basis for any process related issues discussions / updates, operations processes and procedures
Investigation Specialist
Amazon India Development Centre
Hyderabad
06.2020 - 12.2021
- Conducting thorough research, performed real-time decisions, problem-solving, and attending to customer queries/complaints within SLAs
- Strong background in fraud or risk investigations by handling claim amounts of more than 10 lakhs
- In addition to resolving issues, also responsible for handling inbound and outbound email/chat support and increased customer satisfaction percentage
- By leveraging strong communication skills and established problem-solving abilities
Transportation Specialist
Amazon India Development Centre
Hyderabad
09.2019 - 01.2020
- Work with business and operations team to solve customer escalations, managed over 100 customer mails/ chat conversations
- Analyze historic results, initiate programs - all in environment of rapid growth and increasing complexity
- Will drive improvements to visibility tools, methods, and processes
- Ownership on customer issues and proactively initiate SOPs and process changes as required.
Assistant Manager - Banking Operations
Axis Bank LTD
Bangalore
06.2017 - 07.2018
- Demand drafts Clearance, couriers/parcels handling, Risk Management & control, Efficient Transaction Processing and Business Development
- Good exposure in banking, finance related products, team handling of 5 business development executives.
- Played role as cashier, customer service associate, sales representative,assistant manager, team lead.
- Experience in handling daily Bank walk-in customers addressing their queries/issues
- Handled more than 300 customer accounts at branch level, increased branch sales by 15%
Education
PGDM - Finance and HR - Finance
Nitte School of Management
Bangalore 07.2015 - 05.2017
B.Com - computer Science -
Sri Sai Degree College
Tanuku,A.P 06.2012 - 05.2015
Skills
Operations support
Accomplishments
- Best employee in the territory,received award among more than 60 employees - Axis bank
- Received multiple Ace of spades awards for best performance in amazon
Projects
Customer Relationship Management - Andhra Bank, 01/2017 - 04/2017, Bangalore, India
Timeline
Senior Product Compliance Associate
Amazon India Development Centre
01.2022 - Current
Investigation Specialist
Amazon India Development Centre
06.2020 - 12.2021
Transportation Specialist
Amazon India Development Centre
09.2019 - 01.2020
Assistant Manager - Banking Operations
Axis Bank LTD
06.2017 - 07.2018
PGDM - Finance and HR - Finance
Nitte School of Management
07.2015 - 05.2017
B.Com - computer Science -
Sri Sai Degree College
06.2012 - 05.2015
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