Durgaprasad Kanojia
Vasai East
Summary
M.Com graduate with 18+ years of experience in Insurance, Mutual Fund Operations, Banking, and Client Relationship Management. Proven expertise in Business Operations, Process Development, Compliance (AML/KYC), and Team Leadership. Skilled in driving new business processes, executing critical projects, and enhancing system efficiency through innovative solutions. Strong technical proficiency across MFU Utilities, NSE MF, PMS platforms, and international investment systems. Adept at managing large teams (60+ members) and delivering results within strict timelines.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Central Operations Manager
Bajaj Life
04.2023 - Current
- Managed issuance performance for channels, including Same Month Issuance, 0–7 Day Non-Tem, FTR Digital Penetration.
- Projects and Process Alignment.
- Leading Governance meetings with underwriting (UW) teams and branches to achieve monthly targets.
- Resolving UW system glitches and collaborated with IT for permanent solutions.
- Executed CABR projects end-to-end, ensuring timely closure and governance alignment.
- Delivered training to partner offices and branches on FTR processes and underwriting guidelines.
- Handled HNI case underwriting, medical challenges, and escalations from business heads.
- Monitored FTR scores and implemented improvement strategies.
- Prepared monthly dashboards and performance reports for leadership.
- Coordination with inter-department for fixing the identified process gaps.
- IT Coordination and development for Process enhancement.
- Resolution on business queries regarding to automate reports as Partner and Business required.
Operations & Client Servicing Manager
Plan Ahead Wealth Advisors
01.2018 - 01.2023
- Led daily team meetings to allocate tasks and ensure timely completion for optimal work-life balance.
- Managed escalations with AMC service heads and ensured smooth resolution.
- Conducted tech, platform, and software evaluations for process improvement.
- Prepared monthly process reports (transaction rejections, NIGO, servicing errors).
- Delivered high-touch servicing for HNI clients, including MDs and CEOs.
- Created and updated SOPs for streamlined onboarding and training of new joiners.
- Managed a team of 8 members; conducted induction and training sessions.
- Handled account openings (MF, Demat, PMS, AIF) for RI, NRI, Corporate, and HUF clients.
- Processed MF transactions via MFU Utilities and NSE MF (SIP, STP, lump sum, switches, and redemptions).
- Resolved client queries via Zoho CRM; managed KYC/KRA compliance and FATCA documentation.
- Executed Kristal onboarding and trades for HNI clients; prepared FBAR reports for US clients.
- Ensured compliance with SEBI parameters through monthly audits.
- Coordinated fee collection and generated consolidated account statements.
- Conducted training for clients, partners, and employees on digital platforms.
Operations Head – Multi-Vertical Management
DD’s Real Wealth Maximixer Pvt Ltd
01.2015 - 01.2018
- Directed operations across LIC, GIC, Mutual Funds, Equity, Creative, Administration, Accounts, and HR.
- Managed end-to-end event execution for Dhan Nu Vavetar sessions across multiple cities (Mumbai, Surat, Rajkot, Raipur), including budgeting, vendor negotiations, and quality control.
- Implemented MIS reporting and new processes across branches; ensured compliance with IRDA and regulatory norms.
- Oversaw brand management initiatives including website updates, newsletters, and vendor compliance.
- Set up Tier 1 & Tier 2 branches; handled vendor payments and approvals.
- Delivered training and induction programs; managed grievance handling and conflict resolution.
- Maintained strong relationships with HNI clients; revived lapsed policies and resolved pending claims with GIC companies.
- Developed innovative strategies for performance improvement and team motivation.
Manager – Operations
I Solutions Pvt Ltd
01.2014 - 01.2015
- Managed operations for insurance and investment products, ensuring compliance and accuracy.
- Evaluated financial advisor software and implemented enhancements in 3Tense Platform.
- Coordinated with IT teams for development and deployment of new features.
- Acted as authorized checker for proposals across Life Insurance, Mutual Funds, and Fixed Deposits.
- Maintained strong relationships with HNI clients and ensured timely feedback.
- Prepared and updated daily MIS reports for management review.
- Implemented cost-reduction strategies in administration and operations.
Deputy Manager – Customer Relations
HDFC Life
01.2006 - 01.2014
- Managed new business processing from initial login to policy dispatch and ensure compliance with AML/KYC norms.
- Oversaw branch administration, revenue generation, and customer retention strategies.
- Resolved customer grievances end-to-end and handled Pan-India branch queries.
- Authorized payouts (surrender, maturity, annuity, and money-back) and ensured adherence to regulatory guidelines.
- Maintained strong relationships with HDFC Bank and channel partners to drive persistency.
- Conducted induction and training programs for new joiners and internal teams.
- Prepared and analyzed MIS reports (IRDA, compliance, TAT) and coordinated system enhancements with IT.
- Supported claims settlement, including on-site assistance for HNI clients and escalated cases.
- Implemented cost-reduction strategies in administration and operations.
Operations Executive
Yard and Miles Solutions Pvt Ltd
01.2004 - 01.2006
- Processed loan applications (Personal, Home, Business, Car, Mortgage, Loan Against Property) ensuring adherence to credit policy and regulatory guidelines.
- Verified documentation including KYC and zero-tolerance items; managed approvals and waivers for disbursement.
- Conducted financial background checks and customer meetings for need analysis.
- Reviewed reports such as CIBIL, CPV, CLS, TV, FCU, and Legal for risk assessment.
- Ensured timely disbursement of loans with zero pendency and compliance accuracy.
Education
M.Com - Commerce
Mumbai Unversity
Mumabi04-2004
Skills
- Business operations management
- Process development and improvement
- AML and KYC compliance
- Client relationship management
- Team leadership and collaboration
- Project execution and oversight
- Governance and regulatory compliance
- Mutual fund and PMS operations
- Management information systems reporting
- Microsoft Office proficiency
- Opus software expertise
- Life Asia application knowledge
- Wonders platform familiarity
- Mint financial software skills
- SAP ERP experience
- Vmpro utilization
- LIC proprietary tools knowledge
- MFU utilities proficiency
- Investwell platform expertise
- Zoho CRM management skills
- Kristal investment platform knowledge
- IFAST Singapore operations experience
- Kotak Demat services familiarity
Certification
- Eco System Gurukul – Business Management
- NSIM Certified
- AMFI Certified
- Leadership Training – HDFC Life, 2011
- Certified 5S Facilitator – HDFC Life, 2007
- Life Insurance Technical Training Program – HDFC Life & IL&FS, 2006
- IRDA Insurance Training Module (108 Hrs) – IL&FS, 2006
- Diploma in Office Automation – Viewtech Computer Institute, 2004
Awards
- Bajaj Allianz Life Insurance
- Plan Ahead Wealth Advisors
- HDFC Life
Personal Information
- Number of Children: 1
- Child Name: Master Aryan Kanojia
- Date of Birth: 04/18/83
- Marital Status: Married
Timeline
Central Operations Manager
Bajaj Life
04.2023 - Current
Operations & Client Servicing Manager
Plan Ahead Wealth Advisors
01.2018 - 01.2023
Operations Head – Multi-Vertical Management
DD’s Real Wealth Maximixer Pvt Ltd
01.2015 - 01.2018
Manager – Operations
I Solutions Pvt Ltd
01.2014 - 01.2015
Deputy Manager – Customer Relations
HDFC Life
01.2006 - 01.2014
Operations Executive
Yard and Miles Solutions Pvt Ltd
01.2004 - 01.2006
M.Com - Commerce
Mumbai Unversity