Dynatrace
Durga Saran
Observability Consultant
Bangalore,Karnataka
Summary
Dynamic and results-driven Technical Consultant with over 5 years of hands-on experience in observability, monitoring, and performance optimization for large-scale enterprise applications. Expert in leveraging multiple tools to deliver robust monitoring solutions, enabling proactive issue detection, root cause analysis (RCA), and continuous performance improvements. Proven success in designing, implementing, and maintaining customized monitoring strategies, as well as engaging clients through impactful presentations and product demonstrations to drive adoption and achieve customer success. Adept at collaborating with cross-functional teams, building strong client relationships, and providing seamless pre-sales support and post-sales satisfaction. Recognized for technical acumen, customer- centric approach, and ability to enhance system reliability and client satisfaction.
Overview
6
6
years of professional experience
6
6
Certification
6
6
years of post-secondary education
Work History
Senior Technical Consultant
DYNATRACE, IONIDEA
Bangalore
05.2024 - Current
- Provide expert-level consulting for enterprise clients, delivering comprehensive performance monitoring solutions using the Dynatrace platform.
- Engage with clients in pre-sales and post-sales activities, ensuring smooth onboarding, product adoption, and client satisfaction
- Lead the implementation of end-to-end observability strategies, incorporating infrastructure monitoring, application performance monitoring (APM), real user monitoring (RUM), and synthetic monitoring
- Collaborate with development and operations teams to conduct root cause analysis (RCA) and troubleshoot complex performance issues across applications, databases, and infrastructure
- Develop and deliver customized dashboards and reports, helping stakeholders visualize critical performance metrics KPIs, and system health.
- Implemented AI-powered AIOps for real-time anomaly detection, significantly reducing mean time to resolution (MTTR) and improving system reliability
- Integrated Dynatrace with CI/CD pipelines to ensure continuous monitoring and automated deployment testing, improving release cycle efficiency by 20%.
- Provide training and workshops to technical teams on leveraging Dynatrace capabilities for performance tuning and observability.
Lead Software Engineer
TVS MOTOR COMPANY
Bangalore
10.2022 - 04.2023
- Implemented and Managed AppDynamics and Azure Monitor as observability solutions for multiple Applications and Hybrid infrastructure ensuring optimal performance and reliability.
- Integrated Azure Sentinal as SIEM and created best practices for it.
- Constantly creating POCs for new product adoption for observability and security solutions focused on Open Source.
- Collaborated with cross-functional teams to understand application requirements and configured custom alerts to
proactively identify and address potential issues. - Configured and maintained AppDynamics agents across various environments including development, testing, and production.
- Developed custom dashboards and alerts to provide real-time visibility into system health and performance.
- Conducted root cause analysis and performance tuning to address system bottlenecks and improve application responsiveness.
- Provided training and support to internal teams on AppDynamics best practices and usage.
- Conducted regular performance reviews and presented findings to leadership, recommending and implementing
improvements as needed. - Worked closely with stakeholders to gather requirements for monitoring and reporting, tailoring AppDynamics configurations to meet specific business needs.
- Played a key role in incident response and resolution, minimizing downtime and ensuring a positive end-user
experience.
Support Specialist
BLUE YONDER
Bangalore
01.2019 - 10.2022
- Managed and maintained the monitoring system, ensuring the health and availability of critical network services and servers.
- Installed and configured agents on servers and devices to facilitate monitoring and data collection.
- Developed and implemented custom checks to monitor specific applications and services.
- Collaborated with the IT team to troubleshoot and resolve alerts and issues, ensuring minimal downtime and optimal performance.
- Provided training and support to junior team members on Troubleshooting and finding out Solutions as per SLA.
- Conducted performance testing and load testing, providing actionable insights to improve application responsiveness and scalability.
- Managed Cloud & On-Premise Infrastructure Monitoring Provided End-to-End Monitoring Strategies cross-functional team.
- Supported a major cloud migration project by setting up comprehensive monitoring for an organization moving
to Azure, ensuring seamless transition with minimal performance impact.
Skills
- Cloud Environment :Microsoft Azure, AWS, GCP
- Observability Tool: Dynatrace ,Datadog, AppDynamics,Prometheus,Grafana,
- DevOps tools: Git, Jenkins, Azure DevOps,
- Operating Systems: Windows, Linux
- Database: MSSQL,NoSQL,Oracle
- Server : IIS, Nodejs, JBOSS, Web Logic
- Programming & Scripting : JS, Python, Bash
- Observability tools Implementation and Customization
- Logging solution using Opensource tools
- Troubleshooting and Issue Resolution Alert
- Configuration and Management Incident
- Identification and Analysis
- Full Stack Observability
- Root Cause Analysis ITIL Framework
- Cloud Security: AppSec, RASP
- Expert in reducing MTTR,Optimizing Application & infrastructure for achieve Operational Excellence
- Excellence Exceptional communication and nterpersonal skills Detail-oriented and able to Handle multiple tasks simultaneously
Certification
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
Microsoft Certified: Azure Fundamentals (AZ -900)
Microsoft Certified: Dynamics 365 Fundamentals (ERP) Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft Certified: Azure Data Fundamentals :(DP -900)
Microsoft Certified: Azure AI fundamentals (AI -900)
Azure Developer Associate (AZ-204) Cert Prep: Monitor, Troubleshoot, and Optimize Azure Solutions
Education
B.Tech - Electronics & Tele Communication Engineering
04.2010 - 06.2014
Master of Science - Cyber Security
08.2022 - 11.2024
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsCareer advancementSoftware
Appdynamics
Datadog
Azure
AWS
GCP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Technical Consultant - DYNATRACE, IONIDEA
05.2024 - Current
Lead Software Engineer - TVS MOTOR COMPANY
10.2022 - 04.2023
Odisha State University - Master of Science, Cyber Security
08.2022 - 11.2024
Support Specialist - BLUE YONDER
01.2019 - 10.2022
Biju Pattnaik University of Technology - B.Tech, Electronics & Tele Communication Engineering
04.2010 - 06.2014
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