Durga Shankar Soni
IT Helpdesk Technician
Hyderabad
Summary
Highly skilled Help Desk Technician (International Voice) experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
IT Help Desk Technician
Genpact
Hyderabad
07.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Receiving calls from US users on call resolution maintaining AHT
- Excellent in RSA, VPN, setup , Mobile Email setups ,Printer support and more
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided on-call support for critical issues related to Salesforce.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Commerce - Commerce
David Memorial Degree Collage
Hyderabad 07.2018 - 03.2021
Intermidiate - Maths , Economics , Commerce { M.E.C }
Vandana Junior Collage
Hyderabad 06.2017 - 05.2018
High School -
Kotha Yellaiah Memorial High School
Hyderabad 06.2003 - 06.2015
Skills
Technical Support Triage
Remote System Analysis
Support Ticket System Management
Teamwork and Collaboration
Excellent Communication
Office 365 applications
VPN set up and Support
Active Directory (Domain)
Technical issues analysis
Timeline
IT Help Desk Technician
Genpact
07.2022 - Current
Bachelor of Commerce - Commerce
David Memorial Degree Collage
07.2018 - 03.2021
Intermidiate - Maths , Economics , Commerce { M.E.C }
Vandana Junior Collage
06.2017 - 05.2018
High School -
Kotha Yellaiah Memorial High School
06.2003 - 06.2015
Areas of Expertise
- Team Player
- Hard worker
- Flexibility and Adaptability
- Positive Attitude
Areas of Expertise
- Team Player
- Hard worker
- Flexibility and Adaptability
- Positive Attitude