Durga Shankar Singh
Saharsa
Summary
Seasoned Training Manager with significant experience in designing and implementing employee training programs. Possess strong leadership skills, adept at enhancing team performance through innovative training strategies. High-impact contributions include development of comprehensive learning modules that improved operational efficiency and productivity across previous organizations.
Overview
12
12
years of professional experience
10
10
Years of experience in training and development
Work History
Training Manager
Plus91 Technologies Pvt. Ltd.
11.2022 - Current
- Managing Training for Bihar (38 District) Government Hospitals for Doctors, Nurses, Hospital Manager & all other government health workers on BHAVYA Application.(Around 48K users has been trained so far till 10th April 24)
- Development of Training Material to be utilized during pre & post training sessions and by end users post training
- Managing the LMS Portal used by the end users of Government Health Facilities
- Create a curriculum to facilitate strategic training based on organization & project need.Also responsible to conduct evaluations of training for company's professional trainers and government health care professionals across all the 38 District of Bihar
- Develop individualized and group training programs that address specific needs & mold the trainers in professional environment
- Representing the BHAVYA Project weekly progess report and feedbacks to Higher officials of State Health Society, Bihar at Patna Secretariat
- Parallel sync with Training, Implementation & Support Heads of the Project for any task to be executed on ground by team and collection of timely report
- Monitor & evaluate training program's effectiveness, success and ROI periodically and report on them to the Training Head
- Used outstanding interpersonal and relationship building skills to engage and motivate team throughout the intensive training progammes to uplift their moral and focus
- Select and manage resources, including with in bond & out bond employee & training the vendors to develop and deliver training
Cluster Manager
HCL Technologies
08.2021 - 10.2022
- Managing the leads of HCL Techbee Programe under 7 district with the help of Support Executive of Districts
- Visiting the Government & Private High school for conducting the Placement drives of Intermediate passed out candidates of PCM group
- Meeting with District Magistrate of districts to showcase the benefits of Techbee programe in Government schools with brilliant placement opportunity.Also informing them about HCL Tech CSR projects
- Conducting the Interview of Candidates for HCL Techbee programe
- Handling the team of support executives of 7 districts in terms of the job KRA and daily work done
- Responsible for reviewing the selected candidates and assigning them for a specific role under Techbee
- Reporting the status of candidates selected from all the Districts mapped and discuss the concern faced by executives on ground to higher management
- Recruiting the Techbee scholars and Onboarding them alongwith training them over the specific area
Centre Manager & Trainer (IT & Banking)
NIIT Centre
Saharsa
04.2016 - 06.2018
- Responsible for overall management of centre in terms of service delivery, Marketing planning & strategies & Centre Operation
- Managing the financial liabilities towards promotions & marketing strategies
- Assigning and reviewing the monthly targets to the Market Mobilizer and Front office team for fresh admissions under varied courses
- Responsible for managing the fresh admission under monthly course batches
- Placement of students from the completed batch is also under the key responsible areas of the job
- Administration and Book keeping - Inventory Management, Voucher entries, vendor interfacing with prompt follow-ups
- Responsible for providing the placement assistance to students under placement guaranteed programe
- Established 2 Spoke centres under the wings of NIIT Ltd
- Responsible to conduct the PMKVY under NSDC projects for 3 segments (Sales, IT & BFSI)
- Guiding the team on IT, BFSI & Sales product
- Imparting the training to students & professionals for Basic IT Skills, Comp TIA A+ & N+, Software Devp
- Environment & Banking Products (IFBI)
Centre Coordinator & Software Trainer
Anushka Infosys Pvt Ltd
02.2013 - 01.2013
- Company Overview: Franchisee of NIIT & KYP Centre
- Responsible for coordinating with LFs and Centre staff for delivering the proper course content of KYP to students
- Attending & Representing the centre performance in DM review meetings organised by DSM
- Supporting the LFs in delivering the KYP Course on time without any issues
- Responsible in achieving the monthly students admissions target with support of Field Mobilizer
- Planning and Implementating the marketing strategies for achieving the monthly admission pool of students
- Franchisee of NIIT & KYP Centre
Front Office Co-Ordinator & Senior Faculty
NIIT Centre
Saharsa
02.2012 - 01.2013
- Complete ownership of Front-desk and admin responsibility by executing corresponding business activities
- Administration and Book keeping - Inventory Management, Voucher entries, vendor interfacing with prompt follow-ups
- Creation and allocation of fresh Batch for fresh admissions made every month
- Coordinating with all departments to ensure all paperwork is processed timely
Service Engineer - Koshi Division
Compaq
01.2005 - 01.2007
- Company Overview: Redington Limited
- Communicating with clients, engineer and other technicians to ensure timely and effective service delivery
- Promptly following up on service requests and providing customer feedback
- Monitoring inventory and reordering materials as per their availability
- Delivery of demonstrations to ensure that customers are educated on safe and effective system usages
- Redington Limited
Education
B.Sc (IT) - Information Technology
Kuvempu University
Higher Diploma - Software Engineering
NIIT
Intermediate - PCB
Kendriya Vidyalaya, D.L.W Varanasi
Matriculation -
Kendriya Vidyalaya, D.L.W Varanasi
Skills
- Handling & Using Windows and Linux Operating system
- Using MS Office with Proficiency in Excel
- Concept of Data Visualization & sanitization using PowerBI
- Basics of Programming Language
- Hardware Assembling, Maintenance & Troubleshooting
- Computer Networking basics
- Team Building
- Problem solving
- Decision making
- Excellent Communication Skills
- Leadership training
- Learning Management Systems
- Change Management
- Ability to work in a team
- Multi-tasking
- Effective time Management Skills
Websites
Hobbies and Interests
- Playing cricket and badminton
- Organizing cultural and Tech programmes
- Invading new technology on internet and building skill sets stronger
Personal Information
- Place of Birth: Patna
- Father's Name: Amir Kumar Singh
- Date of Birth: 06/15/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Additionalinformation
Diploma in Software Engineering, NIIT, 2010, Certificate Course in Advance Excel and Word, 2014, Hardware and Networking, Comptia Certified, Certified Learning Facilitator, BSDM, Certificate Faculty, Bihar Skill Development Mission, Best Teacher Award, Aicpe, Awarded as Best Teacher of the centre in terms of training & timely service delivery., Star Performer Award, NIIT, Awarded star performer award for achieving the monthly admission target with batch allocation consecutively for 3 months., Best Centre Coordinator, Nominated and awarded as best centre Coordinator of KYP Centre under BSDM.
Projects
Bihar Health System Digitization - BHAVYA, Digitization of paper based work at government health facilities ranging from District Hospitals to panchayat levels Health & Wellness Centre. Training the Bihar Government Healthcare workers on an web based application namely 'BHAVYA' - ABDM Compliance and Implementating the application across all government health facilities in every district of Bihar., Trained more than 48 K Govt.health care workers across 38 districts of Bihar till 04/10/24, Successfully implemented the BHAVYA application in 31 Districts of Bihar with 21 ABDM modules., Leading the Bihar towards the only one state for Implementating the 21 ABDM Compliance modules under any Govt. Hospital Management Interfere System., 11/01/22, Present Bandhan Project - Bihar (Finacle Training & Deployment), Training candidates to train the Branch Manager & Officer in performing the daily operations of bank using FIS Profile application with Handholding. Monitor & support the Bihar operation of Bandhan Bank(8 districts) with a team of around 50 people's., 08/01/21, 10/31/22 Hospital Management System (Application Development), Development of application to manage the work at hospitals which includes patient registration and doctor consultation. Demonstration of developed application in different hospitals and further deployment of its in the hospital., 07/01/18, 06/30/21
Disclaimer
I hereby declare that all the above statements & information provided are to the best of my knowledge., ___________________, _________________
Languages
English, Hindi, English, Hindi
Timeline
Training Manager
Plus91 Technologies Pvt. Ltd.
11.2022 - Current
Cluster Manager
HCL Technologies
08.2021 - 10.2022
Centre Manager & Trainer (IT & Banking)
NIIT Centre
04.2016 - 06.2018
Centre Coordinator & Software Trainer
Anushka Infosys Pvt Ltd
02.2013 - 01.2013
Front Office Co-Ordinator & Senior Faculty
NIIT Centre
02.2012 - 01.2013
Service Engineer - Koshi Division
Compaq
01.2005 - 01.2007
B.Sc (IT) - Information Technology
Kuvempu University
Higher Diploma - Software Engineering
NIIT
Intermediate - PCB
Kendriya Vidyalaya, D.L.W Varanasi
Matriculation -
Kendriya Vidyalaya, D.L.W Varanasi