DURGA SRINIVAS GUPTA TAVVA
BANGALORE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
DEPUTY CENTER MANAGER
MAXLIFE INSURANCE
BANGALORE
2022.06 - Current
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Carried out day-to-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Key Relationship Manager
ICICI PRUDENTIAL LIFE INSURANCE
BANGALORE
2019.11 - 2022.04
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Assisted customers with opening accounts and signing up for new services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Communicated product quality and market comparisons by creating sales presentations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Master of Business Administration - Marketing
05.2019
- Honoree of Marketing Management.
- Thesis: Customer Preference towards Mobile Phones and Mobile games.
- Ranked in Top 10% of class.
- Extracurricular Activities: Sports and Event Organization.
- Rotary Club Member
Bachelor of Science - PHYSICS AND COMPUTERS
06.2016
INTERMEDIATE - INTERMEDIATE
Skills
- Customer Retention Strategies
- Issue and Complaint Resolution
- Upselling Products and Services
- Data Entry and Maintenance
- Needs Assessment
- Management Training
- Originality and Creativity
- Sales Tracking
- Understanding Customer Needs
Languages
Telugu
English
Hindi
kannada
Timeline
DEPUTY CENTER MANAGER - MAXLIFE INSURANCE
2022.06 - Current
Key Relationship Manager - ICICI PRUDENTIAL LIFE INSURANCE
2019.11 - 2022.04
RAMAIAH INSTITUTION OF MANAGEMENT STUDIES - Master of Business Administration, Marketing
NALANDA DEGREE COLLEGE - Bachelor of Science, PHYSICS AND COMPUTERS
SRI CHAITANYA JUNIOR COLLEGE - INTERMEDIATE, INTERMEDIATE
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