Python
Durga Vara Prasad S
Support Engineer (AZ-900 Certified)
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
1
1
Certificate
Work History
Service Desk Management
Joules2Watts
Bangalore
04.2022 - Current
- Respond to the incidents reported by customer through voice, emails, and chats.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identify, investigate, and diagnose the issue, resolve, or assign the incident to right assignment group.
- Provides resolution to customer based on in scope processes.
- Follows the incident life cycle as defined by process.
- Good knowledge on incident management and usage of ticketing tools.
- Good knowledge on Microsoft Office 365, Active Directory, Hardware and Software related troubleshooting skills on windows 10 based PCs.
- Supporting customers across the world.
Associate Professional Service DeliveryCoordinator
DXC technology
Bangalore
12.2019 - 05.2021
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with team members to achieve target results.
- Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
- Maintains records of account specific service problems and assists in prioritizing work requests.
- Assists in identifying service improvements to increase customer satisfaction.
- Ensures delivery of projects meet client and company expectations and needs.
Digital Interaction Advisor
247.ai
Bangalore
08.2017 - 07.2019
- Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, upsell products and services.
- Follow standard processes and procedures.
- Redirect problems to appropriate resources.
- Providing solutions to service related questions via chat and call.
Education
B.Tech - Computer Science
Yogi Vemana University
Kadapa, Andhra Pradesh 08.2012 - 06.2017
Certification
AZ-900
Skills
Service Desk Management
undefinedSoftware
SQL
Interests
Exploring for latest gadgets like Smartphones and PCs and other accessories
Learning a new language - español
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
AZ-900
06-2022
Service Desk Management
Joules2Watts
04.2022 - Current
Associate Professional Service DeliveryCoordinator
DXC technology
12.2019 - 05.2021
Digital Interaction Advisor
247.ai
08.2017 - 07.2019
B.Tech - Computer Science
Yogi Vemana University
08.2012 - 06.2017
Games & Sports
I love to play chess for a long time.
Early mornings/ evening time badminton session would be the perfect day.
Games & Sports
I love to play chess for a long time.
Early mornings/ evening time badminton session would be the perfect day.
Similar Profiles
G PRAVEEN ANANDG PRAVEEN ANAND
Senior QA Analyst at Joules2WattsSenior QA Analyst at Joules2Watts
Debasmita PalDebasmita Pal
Sr Data Analyst at Schneider ElectricSr Data Analyst at Schneider Electric
Vani KulkarniVani Kulkarni
Talent Acquisition Lead at DISH Network Technologies India Pvt. Ltd.Talent Acquisition Lead at DISH Network Technologies India Pvt. Ltd.