Durgawati Pandey
Noida
Summary
Energetic and organized individual with knack for streamlining administrative processes and fostering collaborative team environments. Possesses solid understanding of office management and proficiency in scheduling, document management, and communication tools. Focused on delivering exceptional support to enhance operational efficiency and contribute to organizational success.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages
Work History
Administration Coordinator
WSP Consultants India Pvt. Ltd.
01.2021 - Current
- Deliver administrative tasks are carried out by members of the UK Strategic Proposals Team Preparation of business proposals for clients and bidding in government contracts.
- To support Proposal Governance
- Providing support to central proposal teams in their work winning activities
- To support general proposal activities.
- Registering interest and downloading bid documents or providing portal access details for business
- Ownership and management of procurement portals log in details master spreadsheet
- Distribution of portal notifications sent to Shared Mailbox
- Maintenance of email distribution lists
- Troubleshooting portal problems
- Maintaining profile information on procurement portals
- Provide support for other ad hoc duties within the team as required
- Providing training to new joiners.
- Maximized executive productivity through proactive management of travel arrangements, itineraries, expense reporting, correspondence draftingediting.
Assistant Manager Operations
Techchef Consulting India Pvt. Ltd.
06.2017 - 01.2021
- Handling customer inquiries related to data recovery services & data sanitization process.
- Preparation of business proposals for clients and bidding in government contracts.
- Maintain repository of all major proposals, customer contracts & orders.
- Recording and tracking service feedback from clients.
- Collation of weekly and monthly MIS reports and analyzing trends in terms of sales and revenue.
- Preparation of presentation for monthly and bi-annual management review meetings.
- Ensure adherence to the process in terms of confidentially and data protection.
- Coordination for ISMS & ISO process and audits.
Office Manager
Yes Imported Solutions Pvt. Ltd.
12.2010 - 12.2015
- Handling customer enquiries.
- Scheduling meetings with clients.
- Invoicing and follow-up for pending payments.
- Follow-up with clients for complaint resolution and service feedback.
- Preparation of Monthly MIS reports and analyzing trends.
- Coordinating with consultants & H.O for recruitment activities.
- Coordination & compilation of attendance report of branch employees for payroll.
- Maintaining Petty Cash, Inventory, AMC’s, Office stationary etc.
- Responsible for hotel booking, flight ticket and train ticket.
Branch Coordinator – Domestic Business
Stellar Information Systems Ltd.
03.2010 - 12.2010
- Timely follow-up for securing a job after the quotation is given.
- Convincing the customer on stellar infrastructure & capabilities in case he is not interested.
- To maintain regional repository of all major proposals, customer contracts & orders.
- Follow-up for pending payments as per the company policy and escalate to Executive – Collections after the deadline.
- Monthly Sales Report to be submitted to National Coordinator.
- Tracking and verification of office rent and lease tenure and vendor bills and expenses (Courier, maintenance, electricity, phones, professional office equipment).
Sr. Business Associate
Fiserv India Pvt. Ltd.
08.2007 - 03.2010
- Search for mortgagee’s information on various sites & update them in Client’s Database for generating ‘Schedule A’.
- Updating client responses and giving feedbacks to team.
- Verification of address and property status for approving the loan.
- Keeping a quality check on loan application processed to deliver 100% quality.
- Giving Training to new joiners.
- Internal Quality Check.
Education
One-Year certificate course - Secretarial Practice
National Vocational Training Institute
One-Year Certificate Course - Desk Top Publishing Operator
National Vocational Training Institute
M.B.A - HR
Sikkim Manipal University
M.A. - undefined
Ram Manohar Lohia Avadh University
B.A. - undefined
Ram Manohar Lohia Avadh University
Skills
Document control
Microsoft Excel
Team collaboration
Data collection
Documentation and recordkeeping
Project management
Information requests
Timeline
Administration Coordinator
WSP Consultants India Pvt. Ltd.
01.2021 - Current
Assistant Manager Operations
Techchef Consulting India Pvt. Ltd.
06.2017 - 01.2021
Office Manager
Yes Imported Solutions Pvt. Ltd.
12.2010 - 12.2015
Branch Coordinator – Domestic Business
Stellar Information Systems Ltd.
03.2010 - 12.2010
Sr. Business Associate
Fiserv India Pvt. Ltd.
08.2007 - 03.2010
One-Year Certificate Course - Desk Top Publishing Operator
National Vocational Training Institute
M.A. - undefined
Ram Manohar Lohia Avadh University
B.A. - undefined
Ram Manohar Lohia Avadh University
One-Year certificate course - Secretarial Practice
National Vocational Training Institute
M.B.A - HR
Sikkim Manipal University
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