Durgesh Khandare
Mumbai
Summary
Relationship Manager with extensive experience overseeing entire relationship management systems. Quick to spot problem areas for improvement to enhance customer and client satisfaction. Friendly but professional communication style builds rapport and solves issues quickly.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Induslnd Bank Bank Limited
Mumbai
06.2023 - Current
- Understand clients' business and provide appropriate working capital solutions across fund/non-fund based products like cash credit, overdraft, term loan, BG, etc. Work closely with Branch Banking teams and DSA agents for new customer acquisition.
- Handle 150Cr+ Portfolio of MSME client having fund and Non-fund base limits to maintain high quality standards of documentation, client communication, and process compliance on an ongoing basis with product partners, Risk Management, and other relationship management groups and stakeholders.
- Focus to continually increase the Book size and profitability of the assigned portfolio.
- Relationship Management and Cross Sell to client relationships and grow and maintain high quality, profitable, and broad-based relationships with the existing client base, various intermediary partners. Achieve targets for Cross Sell of products such as Insurance, Securities Account, and Other Banking Products.
- Hygiene and Housekeeping follow-up with customers for exceptions. Compliance with Early Warning Reports, End Use Monitoring, Stock Statements, etc.
Business Development Manager
BYJUS
Nashik
07.2021 - 11.2022
- Converted 70+ prospects into paying clients, generating ₹75 lakh in revenue and exceeding sales targets by 15% within one year.
- Optimised the sales funnel using LeadSquared CRM, increasing lead conversion by 20% and streamlining sales processes.
- Launched email marketing campaigns and offline initiatives, enhancing brand awareness and customer engagement by 10%.
- As a BDM, I was expected to connect with potential customers, set up meetings, counsel the students with their parents on BYJU'S unique way of learning, and assist them in becoming premium subscribers.
- Closely worked with BYJU'S Tuition Centre, responsible for identifying and pursuing business opportunities, establishing and maintaining relationships with clients, and implementing strategies to increase business growth and revenue.
- Communicated effectively with client to maintain customer satisfaction and loyalty.
Senior Business Development Associate
Money Management Solution's - Financial Advisory
Nashik
02.2019 - 06.2021
- Implemented a customer acquisition program that grew the active customer base by 40% and amplified AUM by 120% over 18 months.
- Led the VRFIP initiative, securing B2B partnerships (BOSCH), and improving client interactive sessions by 200 hours annually through improved communication channels.
- Built strong client relationships and delivered strategic solutions that boosted repeat business and investments by ~ 25%.
- Established a robust MIS framework that provided actionable insights into customer behavior; facilitated a 30% reduction in response times to customer inquiries through real-time data analysis and targeted process adjustments..
Academic Counsellor
Mumbai Educational Trust, Bhujbal Knowlegde City
Nashik
10.2018 - 01.2019
- Cold calling leads, delivering courses, offering demos to qualified leads, and reaching out to parents/decision makers, thereby enrolling them in college with confirmed admission seats.
- Conducted one-on-one meetings with students to discuss academic goals, educational plans and post-graduation options.
- Convince the value of the academic program to parents and students.
- Providing one-on-one career guidance and skills assessment to assist with career development.
- Extra lectures and practical demonstrations in labs.
Education
1st class - Masters - Civil Engineering
PUNE UNIVERSITY
2017
1st class Distinction - Civil Engineering
PUNE UNIVERSITY
2015
Skills
- Banking
- Relationship Management
- Client acquisition
- Portfolio Growth
- Relationship building and management
- Sales Pipeline Management
- Revenue Generation
- Portfolio Management
- Value Selling
- Collaboration and Teamwork
Languages
Marathi
First Language
Affiliations
- Participated in National conference at SVNIT, Surat
Accomplishments
- Star Performer - BYJUS
Timeline
Relationship Manager
Induslnd Bank Bank Limited
06.2023 - Current
Business Development Manager
BYJUS
07.2021 - 11.2022
Senior Business Development Associate
Money Management Solution's - Financial Advisory
02.2019 - 06.2021
Academic Counsellor
Mumbai Educational Trust, Bhujbal Knowlegde City
10.2018 - 01.2019
1st class - Masters - Civil Engineering
PUNE UNIVERSITY
1st class Distinction - Civil Engineering
PUNE UNIVERSITY
Similar Profiles
Renu SharmaRenu Sharma
Deputy Branch Manager at Induslnd BankDeputy Branch Manager at Induslnd Bank
PURVI DESAIPURVI DESAI
CUSTOMER SERVICE MANAGER at Induslnd Bank Ltd.CUSTOMER SERVICE MANAGER at Induslnd Bank Ltd.
Tarun PandeyTarun Pandey
Deputy Manager at Induslnd BankDeputy Manager at Induslnd Bank