Durgesh Maheshwari
Management Expert
Surat
Summary
Motivated MBA graduate with a dual specialization in Finance and Human Resource, seeking a challenging position that leverages my analytical skills and financial acumen to contribute effectively to organizational success.
Overview
8
8
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Head Counsellor and Administration Head
Career Express Pvt. Ltd.
07.2024 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Promptly responded to inquiries and requests from prospective customers.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Collaborated with other departments to create cross-functional initiatives for greater student involvement.
- Developed career and education plans based on individual needs.
- Maintained accurate records of all individual counseling sessions, tracking progress towards defined goals over time.
- Enhanced student career development by conducting individual counseling sessions and group workshops among various schools.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Set schedules for 5 staff by planning and designating shifts and hours.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Senior Internal Auditor
Jainam Broking Ltd.
04.2024 - 06.2024
- Checking Brokerage reports
- Making Audit reports
- Inspection of Authorised Personnel
Head Manager
Arihant Group of Institutes
06.2018 - 01.2024
- Developed and managed the overall back-end smoothly to have 0 Error in the Development of 1500+ Students.
- Managed & trained a team of 20 Personnel.
- Have effectively reduced the expenses and increased the revenue of the Organization.
- Also have connected with various Experts in the field of Stock Market, Import-Export, Digital Marketing, Microsoft Office, GST & Tally & many more.
- Have handled various events based on Sports, Culture, Student Development, etc.
- Successfully organized and conducted the overall Annual Meet of 1500+ Students.
- Have managed Cold Calling, Lead conversion & debt collection of the institute.
- Maintained a good relation as well as guided and Counselled Student for their future Development.
- Managed and supervised the operations of three branches, overseeing comprehensive inventory management for the entire institute to ensure efficient resource allocation and optimal stock levels.
- Handled the invoicing and oversaw the collection of student fees, ensuring accurate billing and prompt payments.
- Enhanced employee retention rates through the development of comprehensive professional development plans for staff members.
- Drove sales growth by identifying new opportunities and developing targeted strategies for market penetration.
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Coached and supervised team members to outline clear job expectations and conduct reviews.
Education
MBA - Finance And Human Resources
GLS University
Ahmedabad, India 04.2001 -
BBA - Finance
V.N.S.G.U
Surat, India 04.2001 -
Skills
Skilled in Microsoft Office applications
Team leadership
Team management for 20 members
Digital marketing expertise
TeleCRM management skills
Proficient in utilizing AI technologies
Able to Handle Work Pressure and Deadlines
Certification
Workshop on Life Skills by Mrs. Sonam Panjwani Level 1
Interests
Like to learn more skills in Artificial Intelligence, Like to develop more new techniques to ease the work in Microsoft, Ability to Analyze complex Financial Data & Develop effective HR Policies
Declaration
I am enthusiastic about leveraging my dual specialization in Finance and Human Resource to contribute to a dynamic and forward-thinking organization. I am eager to apply my skills, learn from challenges, and contribute to the success of the team.
Timeline
Head Counsellor and Administration Head
Career Express Pvt. Ltd.
07.2024 - Current
Senior Internal Auditor
Jainam Broking Ltd.
04.2024 - 06.2024
Head Manager
Arihant Group of Institutes
06.2018 - 01.2024
MBA - Finance And Human Resources
GLS University
04.2001 -
BBA - Finance
V.N.S.G.U
04.2001 -