Durgesh Pandey
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Operation Associate
Diptab Venture Pvt Ltd [Lets transport]
Ghaziabad
2020.01 - Current
- Handling last mile operation to the DS Group, Grab & Grab, Metro Cash & Carry.
- Managed dispatch operations for both Amazon and Grab clients, ensuring timely and efficient delivery of goods and services.
- Client serving Amazon, Blue Dart,Reliance (Grab),Big Basket,Delivery & More.
- Acknowledgments send to central finance for invoice accounting in QB.
- Coordinate to ops and cr team for data/mis for invoice generation.
- Help to Collection team for invoice query raised by client. Give solution directly or mention invoice query tracker.
- Daily Update the Tracker like OTIF tracker, Invoicing Tracker and Invoicing manual on Google Sheets
- Maintain the Client agreements, Rate approvals mails or documents.
- Managed a comprehensive company dashboard, providing real-time insights into key performance metrics, Fulfillment metrics and Trip Management Metrics.
- Presented the Five Cities dashboard during daily Google Meet calls, distilling complex data into clear, actionable insights for cross-functional teams.
- Proficiently managed a ticket-raising system to streamline issue reporting and resolution processes.
- Took ownership of follow-up activities, regularly engaging with responsible team members to track progress, ensure timely resolution, and verify successful ticket closure.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Store Manager
Dangee Dums Pvt Ltd
Surat Gujrat
2018.07 - 2019.12
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Science
CSJM University Kanpur
PrayagrajSkills
Best Leadershipundefined
Additional Information
Father's Name : Mr.Sheshdhar Pandey
Date of Birth : 18th Dec. 1998
Gender : Male
Marital Status : Married
Nationality : Indian
Language Known : Hindi,English
Present Address : G1007, Oxy Homez Bhopura Loni Ghaziabad 201005
Languages
English.
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Certification
Diploma in Account Finance - Sarva Computer Saksharta Mission - India
Interests
Love to Read & Collect Books
Honors & Awards
· Top Performer Reward – LetsTransport Jun 2021
· Star Performance of the Month - DangeeDums - Aromen Hospitality Pvt Ltd
Feb 2019
· Achiever of the Month - DangeeDums - Aromen Hospitality Pvt Ltd
Jan 2019
· Achiever of the Month - DangeeDums - Aromen Hospitality Pvt Ltd
Dec 2018
· Star Performance of the Month - DangeeDums - Aromen Hospitality Pvt Ltd
Oct 2018
· Best Managed Store - DangeeDums - Aromen Hospitality Pvt Ltd
Oct 2018
Timeline
Operation Associate
Diptab Venture Pvt Ltd [Lets transport]
2020.01 - Current
Store Manager
Dangee Dums Pvt Ltd
2018.07 - 2019.12
Course on Computer Concepts - NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
2017-12
Diploma in Account Finance - Sarva Computer Saksharta Mission - India
2016-07
Bachelor of Science - Science
CSJM University Kanpur
Similar Profiles
Aridaman BhadouriaAridaman Bhadouria
Area Lead at Diptab Ventures Pvt. Ltd. (Lets Transport)Area Lead at Diptab Ventures Pvt. Ltd. (Lets Transport)
Venkatesh AkulaVenkatesh Akula
Analyst at Lets transportAnalyst at Lets transport
Raju GummidiRaju Gummidi
Hub Supervisor at Lets transportHub Supervisor at Lets transport