Durgesh Pandey
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Operation Associate
Diptab Venture Pvt Ltd [Lets transport]
Ghaziabad
01.2020 - Current
- Handling last mile operation to the DS Group, Grab & Grab, Metro Cash & Carry.
- Managed dispatch operations for both Amazon and Grab clients, ensuring timely and efficient delivery of goods and services.
- Client serving Amazon, Blue Dart,Reliance (Grab),Big Basket,Delivery & More.
- Acknowledgments send to central finance for invoice accounting in QB.
- Coordinate to ops and cr team for data/mis for invoice generation.
- Help to Collection team for invoice query raised by client. Give solution directly or mention invoice query tracker.
- Daily Update the Tracker like OTIF tracker, Invoicing Tracker and Invoicing manual on Google Sheets
- Maintain the Client agreements, Rate approvals mails or documents.
- Managed a comprehensive company dashboard, providing real-time insights into key performance metrics, Fulfillment metrics and Trip Management Metrics.
- Presented the Five Cities dashboard during daily Google Meet calls, distilling complex data into clear, actionable insights for cross-functional teams.
- Proficiently managed a ticket-raising system to streamline issue reporting and resolution processes.
- Took ownership of follow-up activities, regularly engaging with responsible team members to track progress, ensure timely resolution, and verify successful ticket closure.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Store Manager
Dangee Dums Pvt Ltd
Surat Gujrat
07.2018 - 12.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Science
CSJM University Kanpur
PrayagrajSkills
Best Leadershipundefined
Additional Information
Father's Name : Mr.Sheshdhar Pandey
Date of Birth : 18th Dec. 1998
Gender : Male
Marital Status : Married
Nationality : Indian
Language Known : Hindi,English
Present Address : G1007, Oxy Homez Bhopura Loni Ghaziabad 201005
Languages
English.
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Certification
Diploma in Account Finance - Sarva Computer Saksharta Mission - India
Interests
Love to Read & Collect Books
Honors & Awards
· Top Performer Reward – LetsTransport Jun 2021
· Star Performance of the Month - DangeeDums - Aromen Hospitality Pvt Ltd
Feb 2019
· Achiever of the Month - DangeeDums - Aromen Hospitality Pvt Ltd
Jan 2019
· Achiever of the Month - DangeeDums - Aromen Hospitality Pvt Ltd
Dec 2018
· Star Performance of the Month - DangeeDums - Aromen Hospitality Pvt Ltd
Oct 2018
· Best Managed Store - DangeeDums - Aromen Hospitality Pvt Ltd
Oct 2018
Timeline
Operation Associate
Diptab Venture Pvt Ltd [Lets transport]
01.2020 - Current
Store Manager
Dangee Dums Pvt Ltd
07.2018 - 12.2019
Course on Computer Concepts - NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
12-2017
Diploma in Account Finance - Sarva Computer Saksharta Mission - India
07-2016
Bachelor of Science - Science
CSJM University Kanpur
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