DURGESH TIWARI
Sr. Corporate Sales Manger
New Delhi
Summary
16 years and 9 months Experienced professional with a strong track record in team management, customer relationship management, and achieving sales targets. Seeking a challenging and rewarding career in a dynamic corporate environment where I can utilize my extensive experience and diverse abilities to continuously learn and contribute. Successfully managed a team at HDFC Bank branches, responsible of the Cluster in Gurgaon. Demonstrated initiative and proactivity, leading to increased team productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Corporate Sales Manager
HDFC Life Insurance
12.2015 - Current
- Acted as the main point of contact for high-profile clients, providing exceptional customer service and maintaining long-lasting relationships.
- Created compelling marketing materials that showcased product features while highlighting benefits tailored to different industries.
- Led a high-performing sales team to consistently exceed quarterly and annual sales targets.
- Collaborated with cross-functional teams to ensure seamless client onboarding and ongoing support.
- Streamlined internal processes to improve efficiency within the corporate sales department, reducing costs while maintaining service quality.
- Provided regular training and mentorship to junior members of the sales team, fostering a culture of continuous improvement.
- Organized promotional events and interacted with community to increase sales volume.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased overall sales revenue by developing and implementing effective corporate sales strategies.
Relationship Manager
Bharti Axa Life Insurance
06.2011 - 09.2015
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
ASSISTANT TEAM LEADER
SERCO BPO - India Operation
07.2009 - 11.2010
- Worked with customer service to handle escalated customer issues.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
TELE SALES OFFICER
ICICI LOMBARD
12.2007 - 04.2009
- Handled objections professionally, leveraging product knowledge and persuasive skills to secure sales deals.
- Utilized CRM software to track leads, manage customer information, and streamline the sales process.
- Supported new team members by providing mentoring, coaching, and feedback on their performance during training periods.
- Collaborated with team members to share best practices and enhance overall team performance.
- Conducted regular follow-ups with potential customers to maintain engagement and convert leads into sales.
- Participated in ongoing training sessions to stay up-to-date on industry trends, product offerings, and sales techniques.
- Achieved consistent success in meeting or exceeding daily/weekly/monthly sales targets.
Education
Graduate -
Delhi University
12th Class -
C.B.S.E Board
10th Class -
C.B.S.E. Board
Skills
Teamwork and Collaboration
Personal Information
- Father's Name: Sh. Arvind Tiwari
- Date of Birth: 10/30/89
- Marital Status: Married
Certification
Sales Strategies and Approaches in a New World of Selling
Timeline
Sales Strategies and Approaches in a New World of Selling
02-2023
Sr. Corporate Sales Manager
HDFC Life Insurance
12.2015 - Current
Relationship Manager
Bharti Axa Life Insurance
06.2011 - 09.2015
ASSISTANT TEAM LEADER
SERCO BPO - India Operation
07.2009 - 11.2010
TELE SALES OFFICER
ICICI LOMBARD
12.2007 - 04.2009
Graduate -
Delhi University
12th Class -
C.B.S.E Board
10th Class -
C.B.S.E. Board
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