DURGESH TIWARI

Customer Service Associate

canara bank

JABALPUR

08.2017 - Current

Greeted customers and identified their needs.
Provided information about products and services available to customers.
Processed customer orders accurately and efficiently.
Resolved customer inquiries in a timely manner.
Demonstrated active listening skills when responding to customer questions and complaints.
Maintained an organized system for tracking customer interactions and feedback.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Escalated unresolved customer issues to the appropriate department or manager for resolution.
Created detailed reports on customer service activities.
Developed relationships with key clients through regular contact and follow-up communication.
Suggested product solutions based on individual customer needs.
Answered phone calls from customers promptly and courteously.
Provided accurate quotes for requested products or services.
Handled cash register operations accurately during peak times.
Maintained knowledge of current sales promotions and new product releases.
Offered suggestions to improve processes related to customer service activities.
Kept work area neat, clean, and well-stocked at all times.
Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Addressed inquiries, resolved customer issues, and managed customer relations.
Consulted with customers regarding needs and addressed concerns.
Followed policies and procedures to meet or exceed established performance requirements.
Educated customers on special pricing opportunities and company offerings.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Addressed customer questions and concerns regarding products and services.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supported sales team members to drive growth and development.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Collected deposits or payments and arranged for billing.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Mentored junior team members and managed employee relationships.

Single Window Operator

CRGB

KORBA

02.2016 - 08.2017

Provided customer service by answering inquiries and resolving complaints.
Verified accuracy of data entered into the system and ensured compliance with relevant regulations.
Maintained records of all transactions for reporting purposes.

Development Officer

LIFE INSURANCE CORPORATION OF INDIA

JABALPUR

11.2015 - 02.2016

Assisted in developing proposals for new projects, programs, and initiatives.

Summary

Overview

Work History

Customer Service Associate

Single Window Operator

Development Officer

Education

BACHELOR IN ENGINEERING - Computer Science

HIGHER SECONDARY - Mathematics

HIGH SCHOOL CERTIFICATE - ALL SUBJECTS

Skills

Affiliations

Accomplishments

Certification

Languages

Timeline

Customer Service Associate

Single Window Operator

Development Officer

BACHELOR IN ENGINEERING - Computer Science

HIGHER SECONDARY - Mathematics

HIGH SCHOOL CERTIFICATE - ALL SUBJECTS

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