Durgesh Kumar Chintala

• Managed projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Evaluated hiring, and promotions requests.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Implemented productivity benchmarks across all departments to maximize company revenue.
• Recommended and implemented successful strategies to maximize revenue.
• Implemented and developed operational standards, policies and procedures.
• Modified inventory control programs to maintain and enhance annual business plan.

● Primary Responsibility is to recruit agents as per guidelines & activate agents on a monthly basis as per given plan.

● Monitor & Develop the Agents and ensure that they meet the target.

● Act as a mentor, coach for the team to drive Business/Sales Targets Enhance Team earnings based on vintage.

● Focus on Advisor / Financial consultants & Customer Retention.

● Generate sales leads through Financial Consultants and advisors by up selling and cross selling of product mix.

● To maintain high morale and engagement levels of the teams by providing constructive feedback and fostering right environment.

● Adhere to a proper business work ethic and create a similar expectation of direct reports/peers.

● Ensure high quality and high persistency of business generated to support long-term profitability of the company

• Met with customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Handling collection Portfolio of 6 Crores Postpaid billing, with 1.4 lacs Subscriber base.
• Generating Revenue through Various Streams of Sales & Service, Cross selling & Upselling from Stores,
• Responsible for Recruiting, Training & Deployment of Store Manpower, Conducting Monthly Review on Sales & Revenue targets,
• Executing Service Standards & Excelling in Key Service parameters like PIB, CSAT, NPS Scores
• Relationship Management & strengthening business with the existing corporate accounts.
• Responsible for Key Corporate Accounts Life Cycle Management.
• Roll outs of new franchise as per budget & implementation of business plan for franchises profitability.
• Handing a team size of 25+ (Sales & Service staff) to achieve assigned target on monthly basis.
• Act as liaison between the channel partner and various departments within the company on time-to-time basis to resolve partner concerns.

• Covering 3 district, Nizamabad, Rangaredddy & Medak
• Handling 108 Franchises Stores at Zones,
• Driving Postpaid Sales, Prepaid Sales, Upselling, Revenue enhancement, Collection, Control Churn, MNP Sales,
• Ensuring Channel profitability, & NIL attrition from Channel Partner & Store Staff.
• Monitored service staff performance and provided feedback for improvement.
• Developed customer loyalty programs to increase customer satisfaction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Mentored team members to enhance professional development and accountability in workplace.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Proactive retention and churn management
• Identify and evaluate opportunities for lead generation
• Coordinate cross-functionally to resolve complaints as well as for request fulfillment

• Developed effective business strategies to capitalize on emerging market trends.
• Meeting all the Clients, Resolving their Queries, Billing clarification.
• Ensure Retention Target Achievement
• Update Customers on New Products / Service Offered by the Company
• Revenue Enhancement by - Up selling of VAS products.
• Building Customer Relationship by conducting the Service Camps

• Coordinated timely responses to online customer communication and researched complex issues.
• Evaluated interactions between associates and customers to assess personnel performance.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Provided customers with updates and periodic statements on service developments and changes in trends.
• Coordinate with other departments for speedy resolution of concerns & complaints.
• Train new recruits on the product, services & the processes offered by the company

• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Streamlined operations to maximize business efficiency and profits.
• Increased sales through aggressive sales program overhaul, market campaigns, and new product launches.

• Identified and qualified new distributors to increase market share in key territories.
• Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies.