Durgesh Yadav

Enhance my career within the Hospitality Industry which will allow me to explore my experience and deliver good Customer Service further for a competitive firm.

• Customer Satisfaction (Guest Feedback, Social Media Review, Trip Advisor).
• Managing Wyndham Reward Points and Enrolling new Guests.
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
• Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Involved in recruitment of new team members for front office.
• Integrates and trains employees, providing support for skills development.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual.
• Ensures that the workplace remains clean and tidy.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that guest documentation and information is available and up-to-date.

• Passport number - 3008129
• Expiry Date - 2026-07-19

• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving and streamlining complex work process.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes and coach’s employees to meet high performance standards.
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multi-cultural settings.
• Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
• Highly adaptable, mobile, positive, resilient, patient, risk-taker who is open to new ideas.
• Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.