Dushventh R
Chennai
Summary
Sales and client engagement professional with hands-on experience in territory sales, customer-facing operations. With foundational knowledge in Salesforce CRM, email marketing, and data-driven selling, supported by experience in managing customer relationships, meeting sales targets, and supporting post-sales engagement. Seeking to transition into a professional role by leveraging consultative selling, structured follow-ups, and relationship-building skills to drive revenue growth and client retention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
Vodafone Idea Ltd
Chennai
08.2025 - Current
- Managed an assigned sales territory, driving customer acquisition, retention, and upselling of telecom products and services.
- Built and maintained strong relationships with distributors, retailers, and business customers to improve market penetration.
- Worked towards monthly and quarterly sales targets through structured prospecting and follow-up activities.
- Tracking leads, manage customer data, and monitor sales pipelines.
- Analyzed territory performance and customer data to identify growth and retention opportunities.
- Coordinated with internal support teams to resolve customer issues and ensure long-term satisfaction.
Technical Support Specialist
Foundever (Sitel)
Chennai
08.2022 - 01.2023
- Delivered technical and billing support
- Handled high-volume customer interactions via calls and emails, ensuring effective issue resolution.
- Diagnosed technical issues and provided clear, solution-oriented guidance to customers.
- Strengthened customer trust and retention through consistent communication and professionalism.
- Maintained accurate customer records and case documentation within internal systems.
Education
Master of Business Administration (MBA) - Marketing
Crescent Business School
Chennai01.2025
Bachelor of Commerce (B.Com) -
Bharath Institute of Higher Education and Research
Chennai01.2023
Skills
- Sales & Client Relationship Management
- Territory & Channel Sales
- Salesforce CRM
- Email Marketing & Customer Outreach
- Consultative & Solution-Based Selling
- Lead Management & Follow-ups
- Revenue Tracking & Sales Reporting
- Data Analysis
- Communication & Negotiation
- MS Excel
- Word
- PowerPoint
- Digital & Social Media Marketing
- Reporting & Documentation
- Problem Solving
- Adaptability
Certification
Salesforce: Sales and CRM Overview - A foundational course covering Salesforce CRM concepts, with a focus on sales processes. Gained hands-on understanding of lead, account, contact, and opportunity management, sales pipeline tracking, and basic reporting to support sales operations and customer relationship management.
Projects
Research Project: Impact of Social Media on Gen Z Purchase Behavior, Conducted market research on digital engagement and purchasing behavior., Designed surveys, collected primary data, and performed data analysis., Provided insights relevant to digital and email marketing strategies.
Languages
- English, Fluent
- Tamil, Fluent
Timeline
Territory Sales Manager
Vodafone Idea Ltd
08.2025 - Current
Technical Support Specialist
Foundever (Sitel)
08.2022 - 01.2023
Master of Business Administration (MBA) - Marketing
Crescent Business School
Bachelor of Commerce (B.Com) -
Bharath Institute of Higher Education and Research