Dushyant Bhagat
Team Leader
Gurgaon,Haryana
Summary
Hard-working Supervisor with 4 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in voice and non voice for customer service and banking domain backend concepts and best practice strategies. Influential Supervisor with exemplary track record of cultivating talent and directing cohesive and focused teams. Skilled at establishing and maintaining strategic business relationships to generate essential business opportunities. Adept in building cross-functional staff, demonstrating exceptional communication skills and making critical decisions during challenges.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
2
2
Certificates
Work History
Team Leader Supervisor
Genpact
Gurgaon, Haryan
02.2019 - 05.2021
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Delivered service to customer locations within specific timeframes.
- Developed team communications and information for meetings.
- Drove operational improvements which resulted in savings and improved profit margins.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Handled day-to-day running of task ensuring high levels of productivity and progression.
Team Leader Supervisor
Genpact
Hyderabad, Telangana
09.2016 - 01.2019
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Incentivized performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions.
Education
Bachelor of Science - Computer Application
Gurunanak Khalsa College
Yamuna Nagar 04.2007 - 05.2010
Skills
Priority management
undefinedCertification
Lean Certified
Timeline
Green Belt
11-2020
Team Leader Supervisor
Genpact
02.2019 - 05.2021
Team Leader Supervisor
Genpact
09.2016 - 01.2019
Lean Certified
11-2012
Bachelor of Science - Computer Application
Gurunanak Khalsa College
04.2007 - 05.2010
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