Sr. Account Executive
Navitas Partners, LLC
06.2023 - 05.2024
- Contributed to designing and implementing superior industry practices to provide exceptional client services as an original team member.
- Created and implemented operational policies, procedures, and guidelines to ensure top-notch service delivery standards.
- Collaborated with senior management to develop and implement standardized operating procedures (SOPs) across all departments, establishing a processes-driven organization.
- Designed recruitment strategies with the delivery team, including developing cold calling scripts, creating email templates and designing submission guidelines for new candidates.
- Recruited new employees for various departments through efficient screening and interviewing techniques.
- Provided coaching and performance evaluation for new employees.
- Formulated new client acquisition plans, managed supplier portal registrations and facilitated RFP bidding submissions.
- Expanded the client base by cultivating relationships, driving employee retention, and boosting profits for SLED businesses.
