DUSHYANT DASSANI
Mumbai
Summary
Dynamic professional with a proven track record at Windstar Cruise and Novotel Mumbai Juhu Beach, excelling in operations management and strategic planning. Demonstrated ability to enhance customer satisfaction and team productivity through effective leadership and multitasking. Skilled in Microsoft Office and fostering strong relationships, achieving a seamless workflow and positive client experiences.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
7
7
Certifications
Work History
Sr. Receptionist Administrator
Windstar Cruises LLC
10.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Handling Cash and foreign exchange
- Handled complaints and questions, and re-directed calls to other team members
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Assisting Crew Purser for Ship Clearance and Handling Crew with queries and Ensure the accurate completion of crew files including certification, travel documents, personal details, etc
- Prepare and administer accurate payroll and onboard crew accounts; process crew cash advances and Ship Money requirements, as per company guidelines and Standard Operating Procedures
- Completed Interdepartmental training as a Crew Purser
Duty Manager
Novotel Mumbai Juhu Beach
04.2021 - 08.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours
- Trained employees in essential job functions
- Mentored and supported junior staff members to apply best practices and follow procedures
- Supervised and coordinated team to provide guidance and support and maximize performance
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment
Team Leader
Novotel Mumbai Juhu Beach
04.2018 - 04.2021
- Supervised team members to confirm compliance with set procedures and quality requirements
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Built strong relationships with customers through positive attitude and attentive response
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
Front Office Assistant
Novotel Mumbai Juhu Beach
01.2017 - 04.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience
- Responded to inquiries from callers seeking information
- Directed phone inquiries, answered customer questions, and scheduled appointments
Education
Bachelors - Hospitality And Tourism
Indian Institute Of Hospitality And Management
Skills
Reception Management
Certification
Interdepartmental training for Crew Purser
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Employee of the Year Award.
- Supervised team of 25 staff members.
Timeline
Sr. Receptionist Administrator
Windstar Cruises LLC
10.2022 - Current
Duty Manager
Novotel Mumbai Juhu Beach
04.2021 - 08.2022
Team Leader
Novotel Mumbai Juhu Beach
04.2018 - 04.2021
Front Office Assistant
Novotel Mumbai Juhu Beach
01.2017 - 04.2018
Bachelors - Hospitality And Tourism
Indian Institute Of Hospitality And Management
Similar Profiles
Danilo TRUGELLODanilo TRUGELLO
Executive Chef at Windstar Cruises LLCExecutive Chef at Windstar Cruises LLC
Amanda KeenanAmanda Keenan
Outbound Consumer Sales at Windstar Cruises LLCOutbound Consumer Sales at Windstar Cruises LLC
Dushyant DassaniDushyant Dassani
Receptionist Administrator at Windstar Cruises LLCReceptionist Administrator at Windstar Cruises LLC