Summary
Work History
Education
Skills
Certifications
Languages
Timeline
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DUSHYANT KAPOOR

DUSHYANT KAPOOR

Kanpur

Summary

Results-oriented Technical Support Specialist with over 6 years of experience delivering exceptional technical assistance to enterprise and business clients. Expertise in communicating complex technical concepts clearly to diverse audiences, coupled with a strong ability to identify and resolve issues efficiently. Skilled in client relations, familiar with APIs, server-side programming languages, and possess foundational knowledge of SQL. Committed to continuous learning and dedicated to enhancing customer support in a collaborative team environment.

Work History

Technical Support Specialist

Amazon
  • Delivered technical support to business and enterprise clients, addressing numerous AWS issues.
  • Conveyed technical concepts and solutions to clients across various expertise levels.
  • Identified and documented recurring customer issues, and proactively developed solutions to prevent future occurrences.
  • Gained experience with SQL and demonstrated basic query-writing skills to analyze data and identify trends.
  • Contributed to on-call rotations, resolving urgent customer issues promptly during non-business hours.
  • Proficient in managing essential AWS services like EC2, S3, VPC, IAM.

Education

B. TECH - Computer Science Engineering

GLA UNIVERSITY
MATHURA

Skills

  • Expertise in Windows Operating Systems
  • Performance Monitoring Solutions
  • Basic SQL
  • NoSQL concepts
  • AWS security best practices and compliance frameworks
  • Customer Experience Enhancement
  • Communication skills
  • Interpersonal skills
  • Problem-solving skills
  • Customer-centric approach
  • Effective Team Collaboration
  • Prioritization and Scheduling
  • Consistent Professional Commitment

Certifications

  • AWS Cloud Practitioner Certified
  • AWS Technical Essentials Certified
  • Generative AI credentials Certified
  • Building & Planning Generative & AI Practitioner Certified by Skill builder

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2

Timeline

Technical Support Specialist

Amazon

B. TECH - Computer Science Engineering

GLA UNIVERSITY

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DUSHYANT KAPOOR