Dushyant Kumar
Kharar
Summary
Store Manager with extensive experience at Reliance Trends, specializing in loss prevention and team leadership. Successfully reduced inventory shrinkage to below 0.02% through effective auditing and compliance strategies. Skilled in SAP and data analysis, contributing to improved operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Store Manager
Reliance Trends
07.2025 - Current
- Managed store profit and loss statements. Made the store profitable by implementing effective strategies.
- Control Oped and maximizing profit by increasing GM.
- Executed promotions by effectively communicating strategies to the store team, ensuring successful implementation.
- To monitor weekly sales, stock and make provisions for intake of stocks for each individual department and to ensure that stocks are in line with planned stock availability.
- Generating reports to analyze the stock to track fast movers and giving feedback to RM Team for better replenishment and thus contributing in store sales.
- Inventory Management: Tracking top styles in pvt. Labels & external brands, do space correction according to that
- Maintained stock cover according to company standards.
- IST for stocks in basic and fast-moving styles on a Weekly basis from nearby stores & Sending requirements to the Category team.
- Sent reports to merchandisers detailing new stock movement, customer acceptance, feedback, and defects.
- Tracking the highest contributing brands (Value Terms) to every department.
- Store opening & Closing according to the SOP.
- Planning & Executing in Store Activities
- Focus on customer experience deriving NPS
- Holding the Training program on customer Training, Disaster management & Emergency Handling at the store.
- Motivating team members for better performance.
- Keeping the team informed about their achievements, underperformance and the providing inputs to improve performance.
- Managed purchasing orders for store consumables to ensure proper inventory levels.
- Setting the Floor according to Plano gram and ensuring floor presentation as per the company standards of Visual Merchandising.
- Taking care of promo's VM executions at the store level.
- Analyzing the MIS report & discussing the same with the cluster manager.
- Cross checking while stock outwearing & invading after scanning in the Excel.
- Following the same procedure while out ward.
- Maintaining all the mandatory signage, licenses, municipality licenses & all legal documents properly.
- Making Sure we are following the tagging standards (Security Tags) e.g. Soft Tags & Hard Tags.
- Maintaining a Global count record in order to keep an eye on shrinkage & doing the perpetual inventories for Major contributing brands.
Manager (Security & Loss Prevention)
Reliance Retail Limited
04.2025 - 06.2025
- Maintained inventory shrinkage below 0.02% over three consecutive years, despite an annual throughput exceeding INR 300 Cr, by implementing robust tracking systems, audit protocols, and process controls.
- Oversaw daily Security & Loss Prevention (SLP) operations for 100,000 sq. ft. warehouse, safeguarding INR 13 Cr inventory and managing over 10K SKUs.
- Led incident management for the assigned zone, ensuring timely reporting and resolution of critical incidents, audits, and inventory variances to control shrinkage and reduce operational costs.
- Supervised a team of 40+ security personnel, providing training, performance reviews, and operational guidance to uphold high standards of vigilance and compliance.
- Executed 4 internal investigations, recovering merchandise worth INR 20 lakhs and facilitating appropriate disciplinary actions.
- Performed regular audits to ensure compliance with organizational security policies and standards; continuously worked on improvement projects to enhance overall loss prevention effectiveness.
- Leveraged data analytics tools to identify patterns, detect anomalies, and mitigate potential risks, enabling proactive loss prevention strategy development.
- Oversaw inventory control functions, including stock monitoring, cycle count audits, and the implementation of FIFO systems to reduce waste and boost operational efficiency.
- Managed a surveillance network of 160+ CCTV cameras and 320 fire sensors, ensuring continuous monitoring and adherence to safety protocols.
- Coordinated with local law enforcement for prompt responses to security breaches, enhancing incident resolution effectiveness.
- Coordinated complex investigations and compiled detailed incident reports.
- Proficient in MS Word, Excel, PowerPoint, and SAP (MM module)
Area Loss Prevention Officer (Security & Loss Prevention)
Reliance Retail Limited
01.2023 - 02.2023
- Managed loss prevention operations for 1 mall-based store and 12 small stores, overseeing asset protection, theft prevention, and safety compliance.
- Implemented and monitored CCTV systems, EAS tags, and POS exception reporting tools, increasing detection of suspicious activity by 20%.
- Observed security cameras and fire sensors to ensure safety compliance.
- Conducted regular store audits and risk assessments, identifying vulnerabilities and implementing corrective actions to enhance store security.
- Conduct regular and thorough physical inventory audits to identify discrepancies between the recorded and actual inventory levels.
- Utilized data analytics tools to identify patterns and potential risks, enabling proactive loss prevention measures.
- Established and maintained positive relationships with local law enforcement agencies, fostering a cooperative approach to handling criminal activities.
Store Manager
Dunzo Digital India Private Limited
01.2022 - 02.2023
- Oversee end-to-end operations of the grocery dark store, ensuring all online orders are fulfilled accurately and on time.
- Supervised picking and packing teams, enhancing order accuracy and increasing speed of fulfillment.
- Managed store opening/closing procedures, ensuring cleanliness and organization of picking and packing areas to support efficient operations.
- Tracked inventory levels of fresh, frozen, and ambient grocery items to ensure adequate stock for customer demand.
- Ensure accurate receiving, storage, and rotation of stock (FIFO/LIFO).
- Minimize spoilage and shrinkage through effective inventory practices.
- Work with procurement teams to forecast and replenish stock.
- Implement systems for efficient batch picking, packing, and dispatch.
- Prioritize urgent or express deliveries.
- Hire, train, and manage store staff including pickers, packers, and team leads.
- Schedule shifts based on peak order times and delivery windows.
- Conduct regular performance reviews and provide coaching to staff.
- Ensure compliance with food safety and hygiene standards (e.g., temperature checks, sanitation, allergen handling).
- Conducted regular audits and inspections to maintain compliance with operational standards and food safety regulations.
- Maintain compliance with health & safety and labor regulations.
Team Lead
Delivery Private Limited
09.2020 - 01.2022
- Met and exceeded targets set by management.
- Managing the efficient receipt, storage and dispatch of a wide range of goods from the warehouse.
- Developed and implemented SOPs to standardize warehouse operations and enhance compliance.
- Coordinating with various departments to attain the targeted business goals.
- Managed daily workflow in the warehouse.
- Prepared daily and monthly MIS on outgoing and incoming workload to support operational decision-making.
- Maintained records of lost items and workload, providing insights to management for issue resolution.
- Looking after the transportation of goods into and out of the warehouse.
- Loaded and transferred shipments efficiently to ensure timely delivery.
- Manpower Handling of 100+ Employees.
- Ensuring Products are stocked correctly and safely.
- Working with supervisors to improve staff performance.
- Shipments tracking and updating the customer on timely basis.
- Complete implementation of 5S, KAIZEN, POKA-YOKE on shop floor.
- Conducting team briefing on daily basis to ensure all the work should be done according to SOP.
- Responsible of all the issues, problems related to outgoing/Incoming.
- Manpower Planning and deployment in departments such as inbound, outbound, sorting and floor.
Warehouse Executive
Limeroad
01.2018 - 09.2020
- Managed daily QC MIS, determined pendency for QC, and coordinated with cross-functional teams (CS and finance) to ensure timely QC completion and expedite refund processing.
- Oversaw quality control process of returned products to ensure compliance with standards. of products returned by customers.
- Handled escalations related to QC mismatches and refunds, addressing issues of refunds and incorrect products received by customers and sellers.
- Conducted daily audits of QC mismatch cases, identified causes (seller, customer, or shipper), and resolved issues effectively.
- Resolved customer complaints regarding unprocessed refunds.
Sales Executive
One97 Communication
01.2014 - 12.2016
- Achieved daily, weekly, and monthly sales targets set by the manager.
- Promoted Paytm services by visiting retail outlets, SMEs, and local businesses, enhancing brand awareness.
- Onboard merchants for Paytm products such as QR codes, Soundbar, EDC (card swiping machines), and other payment solutions.
- Explain product features and benefits to merchants and assist with registration and activation.
- Collect KYC documents and ensure proper documentation during merchant onboarding.
- Delivered post-sales support, fostering merchant satisfaction and retention through effective communication.
- Conducted market surveys and gathered feedback to identify improvement areas for service offerings.
- Maintained detailed records of merchant transactions and interactions. of field activity and merchant data.
- Documented details of field visits to track merchant interactions., challenges faced, and potential market opportunities to the supervisor.
Education
MBA - Finance & Marketing
MJP Rohilkhand University
Bareilly09-2016
BBA - Commerce
MJP Rohilkhand University
Bareilly09-2012
Senior Secondary school -
Army School
Bareilly Cantt05-2009
Higher Secondary School -
Army School
Bareilly Cantt05-2007
Skills
- Loss prevention strategy development
- Internal investigation
- Data analysis and reporting
- Life and property protection
- Surveillance and CCTV monitoring
- Security and law policy knowledge
- Auditing and compliance
- Emergency response planning
- SAP proficiency
- Administrative expertise
- MS Office suite
- Internet navigation
- E-payments processing
- Inbound process management
- Inventory management
- Put-away strategies
- Team leadership
- Kaizen methodology
- 5S implementation
- Outbound process management
Accomplishments
- Achieve a Top 10th Rank in UP PAYTM TEAM within six months.
- Won a 3rd Prize in Quiz Competition in Bareilly College Bareilly.
- Won 1st Prize in Tongue Twist Competition in RS Educational Park Institution.
Disclaimer
I hereby declare that the information provided by me is true to the best of my knowledge and belief.
Hobbies and Interests
- Inbound Process
- Inventory Management
- Put away
- Team Handling
- Kaizen
- 5S
- Outbound Process
Personal Information
- Date of Birth: 09/16/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Store Manager
Reliance Trends
07.2025 - Current
Manager (Security & Loss Prevention)
Reliance Retail Limited
04.2025 - 06.2025
Area Loss Prevention Officer (Security & Loss Prevention)
Reliance Retail Limited
01.2023 - 02.2023
Store Manager
Dunzo Digital India Private Limited
01.2022 - 02.2023
Team Lead
Delivery Private Limited
09.2020 - 01.2022
Warehouse Executive
Limeroad
01.2018 - 09.2020
Sales Executive
One97 Communication
01.2014 - 12.2016
MBA - Finance & Marketing
MJP Rohilkhand University
BBA - Commerce
MJP Rohilkhand University
Senior Secondary school -
Army School
Higher Secondary School -
Army School