Trello
Dushyant Puthran
Project Manager
Mumbai,Maharashtra
Summary
With over two decades of global experience in the heavy equipment sector, I am a highly motivated Mechanical Engineer known for delivering innovative solutions and exceeding client expectations throughout the sales cycle. My core strengths lie in workshop management, process improvement, problem-solving, project leadership, and ensuring exceptional customer satisfaction.
In my diverse roles as a Customer Support Engineer, Service Manager, Workshop Manager, and Project Manager, I have honed my skills in business transformation, performance management, and strategic planning. I excel in creating and implementing effective performance metrics, KPIs, and SLAs, aligning them with business goals for optimal results.
My international experience includes providing technical support and after-sales services across India, the Middle East, and Africa. I have a track record of successfully leading cross-functional teams, fostering collaboration, and driving business growth through structured approaches and clear communication with stakeholders.
Moreover, my hands-on expertise extends to mechanical tasks such as diagnosing malfunctions, preventive maintenance, installation, troubleshooting, and repair of various systems. I ensure strict adherence to occupational health & safety standards and regulatory compliance in all projects.
In summary, I bring a unique blend of technical proficiency, leadership acumen, and strategic vision to every project, driving excellence and success in the heavy equipment industry.
Overview
27
27
years of professional experience
5
5
Certifications
3
3
Languages
9
9
years of post-secondary education
Work History
Project Manager, Client Services
JRS Innovation LLC
03.2022 - Current
- Led a team of professionals, fostering a significant increase in productivity and ensuring consistent on-time, on-budget project delivery. Proactively addressed critical challenges, through cross-functional teamwork, task redistribution, mentorship, and knowledge-sharing sessions.
- Developed and implemented efficient project plans, significantly boosting project success rates by improving resource allocation and streamlining workflows.
- Built strong relationships with clients and stakeholders. Clear communication and active project management exceeded expectations and led to an increase in client retention.
- Analyzed project data to identify improvement areas and implemented industry best practices, resulting in a notable reduction in project turnaround time.
- Established industry best practices at client sites by implementing leading methodologies and tools. This optimized project delivery and achieved high client satisfaction.
- Increased customer satisfaction through regular follow-up meetings and proactive identification of value-added opportunities, leading to a rise in customer lifetime value.
- Conducted successful site visits, participated in pre-sales and sales activities, and led business scope and blueprint sessions. This fostered a deep understanding of client needs and resulted in tailored solutions that exceeded expectations.
Workshop Manager
Bombay JCB Earthmovers
12.2019 - 03.2022
- Successfully managed the day to day operational activities of the JCB Authorized Dealer workshop at Navi Mumbai while leading a team of 50 members including Engineers, technicians, welder, fitter, painters and assistants to deliver service solutions to our customers by maintaining and repairing their construction machineries such as Excavators, Compactors, Backhoe Loaders, Skid Steer Loaders and Telehandlers
- Added value and strength to the organization by increasing brand and market share
- Motivated and added strength to the service department by recruiting dynamic and energetic team members.
Workshop Controller
Averda
07.2016 - 03.2019
- Effectively managed daily operations of the workshop, including staff management, facility maintenance, office administration, planning and executing preventive and corrective maintenance activities and following up on related repairs, ensuring related completion and abidance by set safety and health standards and instructions
- Formulated and implemented policies, procedures and instructions to ensure effective planning, operation and control of the department's activities
- Effectively assisted in preparation of annual budgets by providing estimations on needed materials, equipment's and manpower
- Ordering after proper assessing the need of materials and consumables
- Operated numerous tools and tackles to perform assigned duties, such as hand, power, lifting, measuring, and electronic diagnostic scan tools
- Leveraged technical skills among the team members for carrying out major mechanical and electrical malfunctions to reduce repetitive breakdowns
- Supervised, Coached and mentored team members to continuously enhance their skills
- Detected and followed up on training and development needs of staff members, in coordination with the training section
- Provided leadership to a team of supervisors, technicians and electricians to successfully achieve cost, quality, delivery and responsiveness requirements responsibly complying with the applicable HSE procedures, instructions, requirements, laws, regulations from customers, regulatory and statutory bodies and those applicable for the job requirements.
Service Manger
HIAB Middle East LLC
01.2013 - 06.2016
- Effectual handling of the installation, modification, repairs, servicing, and upgrade of truck-mounted load-handling equipment, including loader crane, stiff boom crane, hook loader, skip loader, compactor, truck mounted forklift, tail lift and aerial platform
- Commendation for adeptness in supporting clients, dealers, and partners in the Middle East and North Africa region
- Strategic oversight to day-to-day Dubai HIAB workshop operations, including staff management, facility maintenance, office administration, warranty support, new equipment installation, technical support, repair, and after sales support
- Commendation for proficiency in monitored the efficacy of operating procedures, space utilization, and equipment protection, and offered suggestions for improvement
- Tactical leadership in all aspects of follow-up activities of overdue payments with clients; debt recovery tasks oversight; along with the production operations, material flow, and inventory to ensure that cost, quality, and production goals were achieved
- Authorship of installation procedures to make certain that the workshop attained its current and future production and quality goals
- Showcase of skills in determining and securing service sales opportunities to support business growth
- Adept leadership talents in managing a team of technicians and engineers to successfully achieve cost, quality, delivery, and responsiveness requirements; and in mentoring junior engineers to continuously enhance their skills
- Key contributor to the development of a new company in the region, as well as its growth into one of the established and stable companies.
Service Engineer
Cargotec ARE LLC
07.2009 - 12.2012
- Leveraged technical skills in supporting Customers, Dealers and Traders in the Middle East and North Africa region
- Rendered pre- and post-sales technical support to clients, which included equipment installation, commissioning, testing, and maintenance as well as facilitation of training on equipment
- Managed daily operations of the Dubai HIAB Service center including staff management, facility maintenance, office administration, warranty support, new equipment installation, technical support, repair, and after sales support
- Effectively managed and provided leadership to a team of technicians and engineers to successfully perform installation, modification, repairs, servicing, and upgrade of truck-mounted load-handling equipment, including loader crane, stiff boom crane, hook loader, skip loader, compactor, truck mounted forklift, tail lift and aerial platform
- Operated numerous tools and tackles to perform assigned duties, such as hand, power, lifting, measuring, and electronic diagnostic tools.
Service Technician
Mohamed Abdulrahman Al Bahar
03.2004 - 12.2008
- Full accountability in commissioning all Caterpillar equipment, such as hydraulic excavators, dozers, articulated trucks, wheel loaders, and motor graders
- Accomplishment of key tasks including the estimation, disassembly, overhaul, and assembly of various machines, including engines, transmissions, pumps, torque converters, cylinders, control valves, and motors
- Go-to-person in troubleshooting, repairing, and maintaining hydraulic, electrical, and mechanical issues; as well as in calibrating and testing all hydraulic and electrical parameters on equipment
- Pivotal role during training programs for CAT articulated dump truck, CAT 300 series excavators, CAT large excavators, CAT wheel loaders, HIAB Cranes, HIAB sales and technique, HIAB safety systems, BITTELLI Pavers, CAT hydraulics, electronic diagnostic tools, and basic electrical and electronics duties
- Monitoring of work orders, segments, parts availability, and labor hours through DBS.
Customer Support Engineer
TIL Limited
12.2001 - 03.2004
- Planning warranty & service contract visits with the customers for the complete western region of India & carrying out as scheduled with a team of technicians
- Attending customer complaints and taking required actions
- Troubleshooting and attending complaints on Reach stackers, Hydraulic Cranes and lift trucks
- Marketing the technical services by arranging corporate presentations, seminars, training and direct selling
- Looking after various branch activities like personal, purchase & accounts
- Coordinating between customers and the corporate office for effective planning and execution of various projects
- Identifying potential customer, analyzing the need and accordingly negotiating price and terms of business and payment collection
- Commissioning, troubleshooting, repairing and servicing of container handling equipments like reach stackers, forklifts, hydraulic mobile cranes up to 250 tones capacity, diesel electric cranes, truck mounted articulated cranes, pick and carry cranes which are manufactured by TIL or their principals
- Troubleshooting, testing, adjusting and repairing engines, torque converters, power shift transmissions, gear boxes, reduction units, differentials, final drives, hydraulic pumps, motors, cylinders, control valves, solenoid valves, relief valves, electrical panels, D.C
- Generators, motors and load moment indicators.
Apprentice Earth Moving Machinery Mechanic
Larsen & Toubro Limited
08.1997 - 10.2001
- Overhauled and commissioned Komatsu & Poclain Excavators, L& T 580 Loader backhoes & Vibratory Compactors
- Reconditioned Cummins, Komatsu, DDC and Kirloskar Engines, Linde, L&T & Denison Hydraulic Pumps, Reconditioned Rexroth & Linde Control valves, under carriages of Komatsu & Poclain Excavators, Reconditioned Graziano transmissions
- Carried out repairs as set out in customers work orders
- Working as per manufacturers specification and quality guidelines
- Performing scheduled maintenance such as oil changes, lubrications and tune ups
- Dismantling removing and servicing of engines assemblies, transmissions, steering mechanisms, pumps, motors, control valves, differential, axles and undercarriages
- Repairing or replacing worn out parts and reassembling of mechanical and hydraulic components
- Carrying out periodic service campaigns and machine modification and improvements as instructed by machine manufacturers
- Measuring of hydraulic pressures and adjusting as per specifications
- Tools and gauges used to carry out the above mentioned jobs are micrometers, depth micrometers, dial gauge, bore gauge, feeler gauge, thread gauge, scales, vernier calipers, torque wrenches, torque multipliers, drills, taps, dies, files, bearing pullers, hydraulic jacks, pressure gauges, flow meters, multimeters, meggars, thermometers and various hand tools
- Reference books and documents used for disassembly, assembly and troubleshooting are operators and workshop manual, parts catalogue, schematic of hydraulic circuits, pneumatic circuits and electrical wiring diagrams.
Education
Bachelor of Engineering - Mechanical Engineering
Shivaji University
Kolhapur, India 2019 - 2023
Apprenticeship in Earthmoving Machinery Mechanic
National Council For Vocational Training
Mumbai, India 1997 - 2001
Skills
Analytical Thinking
undefinedCertification
Project Management Foundations: Budgets
Publications
- Kalmar Around the World
- Cargotec annual report 2010
Accomplishments
As the Project Manager, I spearheaded a cross-functional team across the USA and India, providing strategic leadership to successfully deliver projects to cement manufacturers, construction and infrastructure companies, facility management companies, and food processing companies. Under my guidance, the distributed teams seamlessly collaborated, resulting in the development and deployment of robust solutions. I facilitated integration efforts, implemented rigorous quality assurance processes, managed client relationships across diverse industries, and ensured effective resource allocation. Through my leadership, the projects were completed successfully, meeting all objectives, timelines, and quality standards, while fostering a collaborative environment across culturally diverse teams.
Stabilized a new Waste Management project rollout, leading a fresh team of technicians across 5 workshops to ensure smooth equipment maintenance operations.
Featured in the Cargotec 2010 Annual Report for my role in developing a new company initiative, demonstrating strategic vision and leadership.
Featured in the Kalmar around the world Magazine for my role in successfully commissioning Kalmar machines on schedule and within budget, demonstrating strong project management and technical expertise.
Recognized for valuable support and cooperation in achieving a complex crane installation project of 95 cranes in one month.
Affiliations
NLP practitioner
Software
Microsoft Teams, Zoom and Google Meet
Google Drive, Dropbox and Microsoft SharePoint
Customer Relationship Management (CRM) Systems
Power BI
Microsoft Office Suite
Dealership Management System
Diagnostic Softwares
Computerized Maintenance Management System (CMMS)
Enterprise Resource Planning (ERP) software suites like SAP and Oracle
Interests
Organization and management
Passion for Learning
Timeline
Project Manager, Client Services
JRS Innovation LLC
03.2022 - Current
Workshop Manager
Bombay JCB Earthmovers
12.2019 - 03.2022
Bachelor of Engineering - Mechanical Engineering
Shivaji University
2019 - 2023
Workshop Controller
Averda
07.2016 - 03.2019
Service Manger
HIAB Middle East LLC
01.2013 - 06.2016
Service Engineer
Cargotec ARE LLC
07.2009 - 12.2012
Service Technician
Mohamed Abdulrahman Al Bahar
03.2004 - 12.2008
Customer Support Engineer
TIL Limited
12.2001 - 03.2004
Apprenticeship in Earthmoving Machinery Mechanic
National Council For Vocational Training
1997 - 2001
Apprentice Earth Moving Machinery Mechanic
Larsen & Toubro Limited
08.1997 - 10.2001
Similar Profiles
LORI COOPERLORI COOPER
Accounts Payable Specialists at JRS HOSPITALITY, LLCAccounts Payable Specialists at JRS HOSPITALITY, LLC
John Perez-RiveraJohn Perez-Rivera
Graphic Design & Digital Marketing Intern at My Innovation Studio LLCGraphic Design & Digital Marketing Intern at My Innovation Studio LLC
FOSTER BEENEFOSTER BEENE
Shop Technician at Industrial Solutions Innovation LLCShop Technician at Industrial Solutions Innovation LLC