Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dushyant Rai

Bengaluru

Summary

Accomplished data scientist with nearly 11 years of experience in machine learning, GenAI, NLP, data analysis and statistics, delivering end-to-end data solutions for SaaS and Fintech industries. Known for driving impactful results through close collaboration with cross-functional teams—including business stakeholders, engineers, and product managers—to tackle and resolve complex business challenges

Overview

11
11
years of professional experience

Work History

Principal Data Scientist

Zoominfo
Bengaluru
06.2024 - Current
  • AI Support Agent: Designed an AI-driven support ticket system using RAG frameworks to facilitate responses from past information and knowledge-base
  • Implemented a scalable framework to identify duplicate accounts and assess customer propensity through ML models, utilizing firmographic attributes.
  • Outlined project initiatives, communicated with stakeholders, and liaised with product managers and the platform team for successful implementation

Staff Data Scientist

Freshworks Inc
Bengaluru
07.2021 - 06.2024
  • Worked on various structured and unstructured data of CRM to build business insights for B2B business
  • Project delivered - deal insights, account scoring, contact email sentiment & intent. Deal insights and email sentiment being actively used by 1500+ customer
  • Utilized Gen-AI to develop landing pages for customers, featuring account and contact summaries.
  • Collaborated closely with product and business teams to understand the problem statement, and used data science to improve the features of the product.
  • Formulated comprehensive evaluation criteria to measure ML model performance in both real-time and development environments, ensuring robust monitoring, continuous optimization, and alignment with business objectives
  • Filed a patent with USPTO, Label biasing Using Interpolation, Application no. 18/510,514. Also, promoted from Lead DS to Staff DS

Manager

StateStreet Global Advisors
Bengaluru
03.2018 - 07.2021
  • Set-up a prolific R&D team of four data-science professionals (mostly from IITs, ISI and IISc) from scratch for Active Quantitative Equity business of SSGA India; played lead role in hiring and mentoring
  • Delivered close to twelve initiatives, including ML-based projects and data analysis POCs.
  • Used NLP based to extract long term Sentiment from earnings call transcripts
  • Spearheaded initiative for building tools for monitoring and diagnostics of signals
  • Received a spot award from CEO for contribution to firm for successfully completion of key projects on his visit to India, 2019

Data Scientist

Blackrock
Gurgaon
12.2015 - 03.2018
  • Projects owned - Extracting actionable and investable insights from LSE Limit Order Book, futures Tick data and Monthly herding behaviour
  • Processed (~30TB) of data using apache Pig on Hadoop for feature engineering
  • Trained models using Gradient Boosting and PCA-Linear Regression, followed by deployment in a live environment, with ongoing monitoring and maintenance

Analyst

Nomura
Mumbai
07.2014 - 12.2015
  • Implemented HMMs (Kalman-Filter) and regression models to derive insights on fixed income instruments such as currency options

Education

Master of Science - Quantitative Economics

Indian Statistical Institute
New Delhi, India
05-2014

B.Tech + M.Tech -

Indian Institute of Technology
Kharagpur, India
05-2012

Skills

  • Machine learning
  • Natural language processing
  • Neural networks
  • Deep Learning
  • Gen-AI and LLMs
  • SQL, Python, PySpark
  • Predictive modeling
  • Probability and Statistics
  • AWS, Azure
  • Team Building and Leadership

Timeline

Principal Data Scientist

Zoominfo
06.2024 - Current

Staff Data Scientist

Freshworks Inc
07.2021 - 06.2024

Manager

StateStreet Global Advisors
03.2018 - 07.2021

Data Scientist

Blackrock
12.2015 - 03.2018

Analyst

Nomura
07.2014 - 12.2015

Master of Science - Quantitative Economics

Indian Statistical Institute

B.Tech + M.Tech -

Indian Institute of Technology
Dushyant Rai