Dushyant Sharma

Operations Responsibility:

• Collaborate with internal departments to confirm timely and accurate delivery and implementation of client requirements.
• Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
• Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
• Communicate effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
• Currently working on building up Process and Team for the newly acquired Project.

**In Addition To Responsibilities mentioned in Sr. Implementation Consultant Role with the Organization.

Team Responsibility:

• Oversee multiple implementation personnel through professional service engagements.
• Evaluate implementation personnel training procedures, taking customer feedback and overall performance metrics into account when designing future training guidelines.
• Recruitment and Orientation of New Resources.

**In Addition To Responsibilities mentioned in Sr. Implementation Consultant Role with the Organization.

Operations Responsibility

• Clinical Lead for East Coast and New York Based Client
• Collaborate with project managers to properly scope and schedule implementation as well as set customer expectations related to implementation timeline, customer responsibilities and SCM functionality.
• East Coast: Working on multiple feasibility request, do configuration on critical projects and request, help coordinate request and tickets with other global and also PS teams, assign tickets to resources based on expertise as well as availability, work on critical incidents, help client informatics team with configuration activity, work with client managers to keep track of all items going live in production environment.
• New York Client: Leading incident management team, to make sure availability of resources 24*7, handle On-call device, work with client on critical projects, help client during their migration project.
• Apart from above two clients working on clients as and when expertise is required for handling escalations and configuration build.
• Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.

Team Responsibilities:

• Train team on SCM and other Modules.
• Help on projects and items individuals whenever required.
• Try and keep maximum utilization of hours and try to get individuals trained on different modules if there is no billable work.
• Help Individuals with their SWAT analysis.
• Maintain KPI.
• Roster Management.
• Help keep Request/Incidents and Project Documentation Updated.

Major Projects:

• Application Upgrade in Feb 2020 - Incident Management and Testing
• East Coast Client: Mental Health Unit New Documentation and OS Build. Complete workflow of department was changed and shifted from Paper to SCM.
• SCP Program Complete Analysis
• NY Queens Application Upgrade - Incident Management and Testing
• NY New Building Configuration
• NY Client 2: Incident Management, Testing and OBS Mapping Solution
• OBS Mapping at Three other Clients Done and one in Process
• SCP Program: Did Clinical Documentation Analysis at Client
• Telehealth notes Build at East Coast Client
• COVID-19 Solution Implementation
• COVID-19 Vaccine Workflow Implementation
• Health Manager Content Update and Error Fix at East Coast Client

Operations:

• Got Trained on Sunrise Clinical Manager - Application.
• Worked on different projects and request across different clients to gain knowledge and get accustomed to application.
• Getting better understanding of company policies and also project workflow/process.
• Got assigned to NY based client as permanent resource as Clinical Documentation Resource and Lab Item Build.
• Worked with other teams to get understanding of work performed by them.
• Learned about Estimation of Request/Projects.
• Started Leading Client Calls.
• From November 2017 got assigned to East Coast Client as Clinical Lead.
• In next 4-5 month handled Incident Management for East Coast Client.
• Solved 500 + Incidents and Helped Team Close more than 2000 Incidents as and when required.

Team Activities:

• Since Baroda was new team all Individuals were new.
• Tried to do maximum knowledge sharing about any new items or configuration learned.
• Helped New Members joining in with Trainings and Policy understanding.
• Initiated Team Bonding Activities to get Team together.
• Helped freshers learn how Client Communication is done by sharing experiences.

Major Projects:

• Preferred Language Build at NY Client - Added new set on close to 3000+ Notes across 3 Units.
• EPCS Registration for 700 user in two days.
• CDI note Project at East Coast Client
• Incident Management at East Coast Client
• NY Application Upgrade at 3 Sites - Testing and Incident Management

• Providing tech support for four EHR/EMR applications (Neonatal and Ambulatory) .
• Quality testing of EMR applications before production release.
• Helping physicians understand application and modify data(NON-PHI) being system admin as per requirement.
• Regular interactions with providers to take request for any new enhancement or problems with application.
• Coordination with different teams across company.
• Managing offshore clinical team (Team of 5-8)
• Recruitment for process as per needs.
• Develop and streamline entire offshore support process.
• Incident management.
• User administration for radiology application.
• User of Remote Tools – RDP/Terminal Services, VNC etc.
• Have good knowledge & understanding of trouble shooting application.
• Worked on incidents related to e-prescribe issues.