Dushyant Sharma
New Delhi
Summary
E-commerce manager with proven skills in website building, Handling Multiple E-commerce Platforms, Digital Marketing and social media marketing. Driven market researcher utilizes statistical analysis and sales metrics to inform process development and promotional techniques. Hard worker builds cohesive teams that boost company productivity and enhance department products.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Ecommerce Manager
BSC Power Tools
New Delhi
07.2023 - Current
- Monitored competitors' websites and pricing structures to ensure competitive positioning within marketplaces.
- Created reports on website analytics and identified opportunities for improvement in conversions and engagement rates.
- Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
- Developed a comprehensive e-commerce strategy to increase online sales.
- Managed inventory levels across multiple channels including Amazon, Flipkart.
- Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
E-commerce Manager
The Professional Hair & Spa India Pvt Ltd
New Delhi
06.2021 - 06.2023
- Manage all online activity in relation to traffic acquisition, sales, conversion
- Develop and implement an e-commerce strategy in order to improve website performance
- Research the market in order to discover new trends and technologies in order to improve website performance
- Analyses various data in order to deliver data-driven strategies in order to deliver top performance
- Develop content and oversee website uploads and landing page development
- Report on performance
- Design, maintain, and supply content for the organization's website (Monsoonsalon.com, Monsoonsalon.com/eshop/, skinconyc.com, argatinkeratin.com, theprofessionalworld.com, intotheskin.in)
- Monitor company presence on social media
- Run the campaigns through Google ads and social media Advertisements like Facebook and Instagram
- Work with SEO Team for making better performance our website
- Coordinate with the Logistics team to ensure proper supply
- Launch advertisements to increase brand awareness
- Handling customer's queries on various communication channels such as WhatsApp and email
- Handling Listing across all social media platforms
- Team Management and Annalist their work on a daily basis
- Manage and optimize product listings on various e-commerce platforms (Amazon with .com, Flipkart, eBay, Nayka and more 15 marketplaces) with the Help of a team.
E-commerce Manager
Dimpy Toys
New Delhi
03.2018 - 06.2021
- Responsible for Manage Accounts Paytm, Flipkart, Amazon and eBay Inventory, Billing, Buyer Pricing
- Working with the copyrighting team to write the copy for each ASIN
- Working with the design team to get infographics and EBC done for each ASIN
- Coordinating with suppliers and sending FBA labels to supplier
- Inventory Levels Management
- Watching out for inventory levels and forecasting when units will be needed
- Overall daily/weekly coordination with suppliers managing any statistical issues
- Monitor Account Feedback & Request Removal of Negative Reviews
- Monitor Account Health Levels & Address Issues that Arise
- Order Defect Rates, Late Shipment, Orders Canceled Before Fulfillment, etc
- Monitor Dispute & Chargeback
- Monitor NCX (Negative Customer Experience) for all product listings in Voice of The Customer
- Creating and sending in transparency labels for suppliers
- Troubleshooting late orders with suppliers
- Running campaigns on Google, Facebook & Instagram, including web, SEO/SEM, email, social media and display advertising & maintaining our social media presence across all digital channels
- Work on performance and Report Analysis of all digital marketing campaigns, and assess against goals (ROI and KPIs).
Ecommerce Manager
Adxpay Solutions
New Delhi
06.2016 - 02.2018
- Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns
- Track, report, and analyze website analytics and PPC initiatives and campaigns
- Manage campaign expenses, stay on budget, estimate monthly costs and reconcile discrepancies
- Optimize copy and landing pages for search engine marketing
- Perform ongoing keyword discovery, expansion and optimization
- Research and implement search engine optimization recommendations
- Research and analyze competitor advertising links
- Develop and implement link building strategy
- Work with the WordPress websites to ensure SEO best practices are properly implemented
- Work to drive SEO in content creation and content programming
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords
- Proven SEM experience managing PPC campaigns across Google
- Solid understanding of performance marketing, conversion, and online customer acquisition
- Experience with website analytics tools (e.g, Google Analytics, Google Search Console, UberSuggest)
- Experience with bid management tools (e.g., Google Ads)
- Working knowledge of WordPress CMS
- Website development with WordPress, Shopify and Wix
- Able to work with different plugins, able to create modern and completely secure sites in WordPress.
Senior Key Account Officer
All-ways Logistics India Pvt Ltd
New Delhi
10.2014 - 05.2016
- Exceeded sales of years 2016: Successfully negotiated and closed new sales, prepared proposals and quotations, negotiated and create new business with new client (Shopclues, Street Style Store, Closet 37, Best Deal TV and Big Deal, Anand India etc.) with existing customer (Fetchers.in, e-Gaffar.com, Mulya Shopping Pvt Ltd, TRNPL, Rediff, KInderkart, Printland.in, Alpha Radios & Ugna Enterprises)
- Responsible for securing new customers, and maintaining and developing existing accounts
- Meet and exceed target set in terms of contributing and generating revenue for the department
- Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business
- Maintain records of customer details / sales visits in the Orient
- Identify potential customers and register opportunities in Orient; relentlessly pursue realization of such opportunities leading to revenue for the company
- Regularly visit existing accounts validating our service levels and develop new revenue streams
- Negotiate with the accounts as per price guidelines given, looking to maximize profits
- Follow up on customer communications in a timely and professional manner
- Assimilate market information and take part in the overall business development through weekly/monthly sales meetings
- Follow up with clients for outstanding support by the Finance Controller
- Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts
- Monitor individual performance and provide timely/specific feedback to individuals in a constructive manner
- Ensure that staff training is a continuous process with an emphasis on ongoing development.
Senior Key Account Officer
Red Express Transport Service Limited
New Delhi
10.2012 - 09.2014
- Joined as Senior Executive in Customer care - Within a year move in CRG team on post of Key account officer and given responsibility to handle accounts Online Perfume, Zovi.com & Ask me bazaar, Snapdeal
- Successfully increased Delivery percentage of Ask me Bazaar within a short period of 2 Months and increased business of Online Perfume and Zovi.com also
- Handling Customers and maximize Customer Satisfaction through continuous improvement in delivery performance and Customer feedback analysis
- Share timely and accurate daily/weekly/monthly MIS reports with our reporting manager and customers aligned me
- Respond to all customer complaints or queries in an efficient manner
- Visiting key clients to build relationships and identify their key needs
- Maintaining data of all branches which is stocked in In-transit & follow up with the operation team
- Follow up with the operation team for In-transit failure
- Coordination with the booking team for booking
- Coordination with branches for on-time pickup
- Working on the lost shipments with the help up of the security team
- On-time feedback to management for process improvement
- Inter-department co-ordination and closure of cases with updating relevant remarks at our company, inculcating best practices and analyzing information in terms of NDR, high RTO, NF, damage cases, POD sharing or any other customer specific information
- Being a point of contact to priority customers and resolving any issues that they have.
Customer Care Executive (UK Process)
Bharat Infosol Pvt. Ltd.
Gurugram
04.2010 - 03.2012
- Consistently achieved and surpassed sales targets during the tenure and got increment in my salary within six month.
Senior Sales Executive- Operation
Gaadi web Pvt. Ltd
Gurgaon
03.2009 - 03.2010
- Consistently achieved and surpassed sales targets during the tenure.
Senior Operation Executive _ Collection (Airtel)
Aegis BPO Limited
Gurgaon
09.2006 - 02.2009
Education
Bachelor of Art -
B. R. Ambedkar University
02.2005
Intermediate - Science Stream (Math
Utter Pradesh Board
02.2001
Science
Highschool, Utter Pradesh Board
01.2001
Skills
- Order Fulfillment
- Sales strategy development
- Website optimization
- Online Advertising
- Google Analytics
- Search Engine Optimization
- Conversion Rate Optimization
- E-commerce Platforms
- Operations Management
- Digital Sales
- Advertising Campaigns
- Google Adwords
Certification
- One Year Diploma of Digital Marketing from Attitude Tally Academy, Uttam Nagar, Delhi-110059 in 2015-16
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Ecommerce Manager
BSC Power Tools
07.2023 - Current
E-commerce Manager
The Professional Hair & Spa India Pvt Ltd
06.2021 - 06.2023
E-commerce Manager
Dimpy Toys
03.2018 - 06.2021
Ecommerce Manager
Adxpay Solutions
06.2016 - 02.2018
Senior Key Account Officer
All-ways Logistics India Pvt Ltd
10.2014 - 05.2016
Senior Key Account Officer
Red Express Transport Service Limited
10.2012 - 09.2014
Customer Care Executive (UK Process)
Bharat Infosol Pvt. Ltd.
04.2010 - 03.2012
Senior Sales Executive- Operation
Gaadi web Pvt. Ltd
03.2009 - 03.2010
Senior Operation Executive _ Collection (Airtel)
Aegis BPO Limited
09.2006 - 02.2009
Bachelor of Art -
B. R. Ambedkar University
Intermediate - Science Stream (Math
Utter Pradesh Board
Science
Highschool, Utter Pradesh Board