Dustin Harshbarger
Crawfordsville
Summary
Dynamic professional with extensive experience in asset protection and management at Walmart, excelling in theft mitigation and financial management. Proven ability to enhance security protocols and train staff effectively. Adept in customer service and real estate brokerage, leveraging strong analytical skills to drive results and ensure compliance with safety regulations.
Overview
18
18
years of professional experience
Work History
Physical Security Specialist
Walmart Optical Lab 9065
Crawfordsville
02.2024 - Current
- Managed inventory of all security-related items such as locks, keys, access cards.
- Analyzed video footage from surveillance cameras in order to identify unauthorized persons entering restricted areas.
- Ensured compliance with applicable laws, regulations, and safety requirements for physical security operations.
- Provided training to staff on physical security protocols such as visitor management, alarm response procedures.
- Conducted regular inspections of the premises to identify any security breaches or suspicious activities.
- Evaluated potential risks associated with various areas within the facility and recommended preventive measures accordingly.
Licensed Broker
Hive Realty Group
03.2022 - Current
- Organized open house events to showcase properties, attracting potential buyers.
- Analyzed financial statements to assess creditworthiness of potential buyers.
- Facilitated financing acquisition through banks or other lenders for clients.
- Maintained a comprehensive database of properties for sale or lease in designated areas.
- Managed sales transaction paperwork, including disclosure forms and title documents.
- Guided clients throughout transaction processes to ensure informed decisions.
- Participated in seminars and continuing education courses to remain current on industry trends.
Remote Managers Assistant / Sales Advisor
Guitar Center Call Center
05.2020 - 12.2021
- Identified customer needs and tailored solutions accordingly.
- Coordinated with logistics department to ensure timely delivery of goods.
- Followed up with customers post-sale for feedback on product satisfaction.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Provided customers with information on products and services available.
- Developed relationships with new and existing clients through contact management systems.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
Electric Arc Furnace Laborer
Nucor Steel
11.2019 - 03.2020
- Ensured that all personal protective gear was worn at all times while on the job site.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Performed regular checks of equipment for proper operation and safety compliance.
- Worked with team members to ensure efficient workflow throughout the day.
Account Representative
Personal Finance Company
10.2018 - 10.2019
- Developed comprehensive account plans tailored to each client's needs.
- Participated in training programs designed to enhance job knowledge.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Managed accounts receivable including collections from delinquent accounts.
- Resolved customer complaints in a timely manner.
- Reviewed contracts, invoices and other documents for accuracy.
Sales Specialist
JDByrider
Lafayette
03.2018 - 10.2018
- Performed data entry into CRM system including account information and sales activity logs.
- Established processes for tracking leads from initial contact through closure of sale.
- Identified opportunities for cross-selling products or services within existing accounts.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Built strong relationships with key accounts through regular visits and follow-ups.
Asset Protection Manager
Wal-Mart Store 1655
06.2016 - 03.2018
- Conducted investigations of shoplifting incidents and employee theft cases.
- Assisted in the development of training materials for new hires related to asset protection topics.
- Developed strategies for reducing losses due to theft, fraud or vandalism.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Ensured compliance with federal, state and local laws and regulations relating to asset protection.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Created reports summarizing findings from investigations into potentially fraudulent activities.
- Established relationships with local law enforcement agencies for mutual benefit when dealing with criminal activity.
Area I Manager
Wal-Mart DC 6028
08.2014 - 06.2016
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Monitored and evaluated district performance to ensure goals were met.
- Resolved conflicts between employees or customers in a professional manner.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Authored and updated production reports and personnel records to facilitate operational decisions.
Asset Protection Associate
Wal-Mart DC 6028
09.2009 - 08.2014
- Maintained confidentiality of sensitive information.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Provided assistance in the training of new hires on asset protection procedures.
- Responded promptly to all alarms activated within the building.
- Monitored CCTV surveillance to detect suspicious activity.
- Conducted regular security checks throughout the building to identify any areas of concern.
Ammo Team Chief - Howitzer Section Chief
Indiana National Guard
07.2007 - 08.2013
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Production Associate
Wal-Mart Optical Lab 9065
03.2009 - 09.2009
- Collaborated with team members to achieve daily goals and objectives.
- Identified opportunities for improvement and implemented changes to increase productivity levels.
- Ensured that all safety protocols were followed during the production process.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Completed product assembly according to standardized procedures.
Education
H.S. Degree -
North Montgomery H.S.
Crawfordsville, INSome College (No Degree) - Auto-Cad
ITT TECH
Indianapolis, INSkills
- Real Estate Broker
- Management
- Customer Service
- Computer Savvy (Power-point, Word, Excel)
- Safety and Environmental Compliance
- Shrink and Financial Management
- Theft mitigation and Investigation
- Security
- Sales / Finance
- Production / Manufacturing
References
- Laura, Villardi, Market Asset Protection Manager, 317-402-6277
- Tim, Clarke, Security Manager, 216-588-7023, New York Community Bank, Cleveland, OH
- Dave, Behringer, General Manager, 765-490-7863, JDByrider
Timeline
Physical Security Specialist
Walmart Optical Lab 9065
02.2024 - Current
Licensed Broker
Hive Realty Group
03.2022 - Current
Remote Managers Assistant / Sales Advisor
Guitar Center Call Center
05.2020 - 12.2021
Electric Arc Furnace Laborer
Nucor Steel
11.2019 - 03.2020
Account Representative
Personal Finance Company
10.2018 - 10.2019
Sales Specialist
JDByrider
03.2018 - 10.2018
Asset Protection Manager
Wal-Mart Store 1655
06.2016 - 03.2018
Area I Manager
Wal-Mart DC 6028
08.2014 - 06.2016
Asset Protection Associate
Wal-Mart DC 6028
09.2009 - 08.2014
Production Associate
Wal-Mart Optical Lab 9065
03.2009 - 09.2009
Ammo Team Chief - Howitzer Section Chief
Indiana National Guard
07.2007 - 08.2013
H.S. Degree -
North Montgomery H.S.
Some College (No Degree) - Auto-Cad
ITT TECH
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